2-Way SMS vs. Live Chat: Which Is Best for Bi-Directional Patient Communication?

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For healthcare organizations struggling with time wasted playing phone tag, long phone hold times, patient frustration, and staff burden, 2-way SMS chat is an excellent way to reduce inefficiencies and improve the patient (and staff!) experience. Of course, 2-way SMS doesn’t completely replace other means of communication, but it’s a strategic addition that significantly reduces reliance on less efficient methods.

Artificial Intelligence in Healthcare Virtual Summit— November 8-9 2024

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Artificial Intelligence in Healthcare Virtual Summit- Nov. 8-9, 2024 The Endocrine Society’s AI in Healthcare Virtual Summit, November 8-9, 2024, is an innovative 2-day virtual event designed to inform providers, healthcare professionals,…

Register for Thrive, Austin: ONE WEEK LEFT !

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October 28-30, 2024 | Austin, TX Thrive, athenahealth’s annual summit, brings together over 2,000 users, partners, and leaders within the healthcare community from across the country to connect, learn best practices, and share new perspectives…
2-Way-SMS-Chat--Connecting-Patients-and-Staff-in-New-Ways

2-Way SMS Chat: Connecting Patients and Staff in New Ways

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Author: Ravi Kalidindi   Do patients love your practice… but not your phone system? It’s a common scenario. Patients often find themselves enduring lengthy on-hold music or playing phone tag with staff. And staff can also have…

Unlocking the Potential of AI in Radiology

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Unlocking the Potential of AI in Radiology on-demand webinar >>Register Join us for an insightful AI round table featuring industry leaders from three prominent medical imaging organizations. Designed for medical imaging…

Healthcare Cybersecurity Forum | October 31-November 1 | Washington, DC

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Healthcare Cybersecurity Forum October 31 - November 1, 2024 | Washington, DC >>Register The HIMSS 2024 Healthcare Cybersecurity Forum will explore how the industry is fortifying its defenses today and preparing future-ready…

SEC Fines Publicly Traded Company $2.125 Million For Negligence Before, During, and After a Ransomware Attack

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By Stu Sjouwerman with KnowBe4 Security Awareness Training Blog According to the filing, the organization in question failed to devise controls to adequately detect, respond to, and disclose an attack that included data…

Achieve Sustainable Healthcare through Responsible IT Disposal– July 18

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Thursday, July 18 | 1:00 PM CT Register Here Responsible IT asset disposal is critical in reducing environmental impact and promoting sustainability in healthcare. During this webinar you’ll hear Ashley Foreman, VP of corporate services,…

Deepfake Dupes: Appearances really can be deceiving

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From HUB International Cybercriminals have found a way to leverage emerging technology to ensnare new prey: earnest and unsuspecting leaders and employees at companies everywhere. Bad actors are using artificial intelligence (AI) technology…

RecoverDOC – Access Your athenaPractice Patient Chart Data LOCALLY During System Outages

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In the past six months multiple large, national medical organizations have been hit by cyber-related attacks. February 2024 - Change Healthcare https://www.ama-assn.org/practice-management/sustainability/change-healthcare-cyberattack May…