2-Way SMS vs. Live Chat: Which Is Best for Bi-Directional Patient Communication?

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For healthcare organizations struggling with time wasted playing phone tag, long phone hold times, patient frustration, and staff burden, 2-way SMS chat is an excellent way to reduce inefficiencies and improve the patient (and staff!) experience. Of course, 2-way SMS doesn’t completely replace other means of communication, but it’s a strategic addition that significantly reduces reliance on less efficient methods.

Artificial Intelligence in Healthcare Virtual Summit— November 8-9 2024

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Artificial Intelligence in Healthcare Virtual Summit- Nov. 8-9, 2024 The Endocrine Society’s AI in Healthcare Virtual Summit, November 8-9, 2024, is an innovative 2-day virtual event designed to inform providers, healthcare professionals,…
2-Way-SMS-Chat--Connecting-Patients-and-Staff-in-New-Ways

2-Way SMS Chat: Connecting Patients and Staff in New Ways

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Author: Ravi Kalidindi   Do patients love your practice… but not your phone system? It’s a common scenario. Patients often find themselves enduring lengthy on-hold music or playing phone tag with staff. And staff can also have…

Achieve Sustainable Healthcare through Responsible IT Disposal– July 18

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Thursday, July 18 | 1:00 PM CT Register Here Responsible IT asset disposal is critical in reducing environmental impact and promoting sustainability in healthcare. During this webinar you’ll hear Ashley Foreman, VP of corporate services,…

RecoverDOC – Access Your athenaPractice Patient Chart Data LOCALLY During System Outages

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In the past six months multiple large, national medical organizations have been hit by cyber-related attacks. February 2024 - Change Healthcare https://www.ama-assn.org/practice-management/sustainability/change-healthcare-cyberattack May…

Upcoming Webinar: How To Teach Your Employees To Confidently Survive an Active Shooter

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Live Webinar - How To Teach Your Employees To Confidently Survive an Active Shooter Without Having To Incite Fear Apr 18, 2023  |   10:00 AM PDT  /  1:00 PM EDT Register Now Overview: The circumstances surrounding the recent outbreaks…

Why Patients Refuse to Use Your Patient Portal (and What to Do About It)

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This is a topic that comes up frequently so we wanted to share this great article we found on the site of one of our favorite partners— Simple Interact. These folks are a problem-solving powerhouse and we encourage you to check out their website…