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12.0.12 (SP12) discussion

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Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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Anonymous

(@Anonymous)

Posts: 0

New Member Guest

You can disable the version verification by going into program files cps server folder

Then \server\java\deploy\cps.ear

There is a folser that is called additionals in there. You will couple of folder with the name of the plug ins in there. Move those folder someqhere else or just move the xml file inside all those folders, restart jboss and the system wont do the version comparison anymore

Posted : August 5, 2016 10:09 pm

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

You can disable the version verification by going into program files cps server folder

Then \server\java\deploy\cps.ear

Posted : August 5, 2016 10:09 pm

tnc

(@tnc)

Posts: 517

Honorable Member

Topic starter

We are having trouble verifying today. It message from CPS reports "success" but the message inside of the plug-in window suggests otherwise. I have a case open with GE but no contact yet. I don't know if this is a cloud issue or not. It does seem to be working on our end but the cloud portion is where it fails.

Not sure if this is just us or other customers as well. We shouldn't need to update to the latest version. I am using 12.0.0.45 but the one which does not download properly is 12.0.0.49 which is only slightly newer. I did try to download it again on my test server but still no luck. It just has a white screen after clicking on "new download"

Mike Zavolas
Tallahassee Neurological Clinic

Posted : August 8, 2016 7:15 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

they had problem

Service Disruptions
CMS 270/271 Eligibility - System Outage Notifications - CMS is currently experiencing an outage. Details below.
Eligibility
Action Required by Customer:
1. No action required by the customer at this time.

The following alert was issued by [TPA]:

"HETS 270/271 Submitters:
The Medicare HETS 270/271 system is currently experiencing an unanticipated outage. CMS IT is aware of the issue and is working to correct it as quickly as possible. CMS will provide an update as soon as the issue is resolved. We apologize for the inconvenience.
Please contact the Help Desk is you have any questions.

Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk"

Action Taken:
1. The Centricity EDI Services Realtime team will monitor this work during this timeframe.
2. Store and Forward processes will retry transactions that do not get responses during this maintenance.
3. G (grouped or batched) transactions will be checked.

Impact to Customer:
1. Customers may see delays in processing transactions to CMS during this work.
2. Customers may see transactions in a no response status during this work.
3. Customers may see AAA42 or AAA80 responses during this work.
4. Customers will see G and R (request or interactive) transactions impacted from this work.
5. Customers may see G and R transactions expire during these events.
1:00 PM
08/08/2016 08:23 AM Eastern Time

Posted : August 8, 2016 7:22 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

If you are not receiving this notifications, call GE EDI department and ask them to add your email or you ticket system email to the list of notify customer when any EDI back end system have an issue.

in that way you will be notify of any Eligibility or verification issue before your practice complains

Posted : August 8, 2016 7:28 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

by the way, this is the actual location of the files i told you before, to disable the plug ins version verification.

on your jboss server
C:\Program Files\Centricity Practice Solution\jboss\server\default\deploy\cps.war\install\optional

cut everything in this folder outside to another location.

FYI: the installation files for the plugins are located here as well so if you need them to install on your workstation you can copy them to a share storage and installed them on the clients from there.

also you will need to shutdown jboss before removing the files, before this version you could remove at any time, but now they are locked by jboss while jboss is running.

Posted : August 8, 2016 7:34 am

tnc

(@tnc)

Posts: 517

Honorable Member

Topic starter

That's the location I am copying from my test server and doing restores from. I am not sure why the eligibility checks aren't working though. I doubt the slight version would make the difference.

I have found that the XML "file in use" thing eventually allows a delete. Personally I thought it had to do with many computers having the install page up while the upgrade was going on last week. I was able to delete it multiple times even though it said java.exe had a hold of it. I did not have to restart jboss. But now I am wondering if this is the reason for my troubles today.

Still no GE call back. Oh well, tomorrow is another day

Posted : August 8, 2016 8:19 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Today, there is an actual issue if you verification problem is with medicare, medicaid and associated company is understandable because CMS end of the EDI solution was down, or it is still down.

This will result in error for most of your medicare,medicaid and associated verification.

The removal of this file does not affect in any matters what happen on the application, unless you didn't run the database side of the plugin at least once, so it can write the store procedures into the database.

Posted : August 8, 2016 9:06 am

tnc

(@tnc)

Posts: 517

Honorable Member

Topic starter

Thanks for the heads up on that CMS/EDI cloud outage. I was unaware of it and wasted some time posting here and trying to get it to work when there was no possibility of it ever working.

It would have been nice to get a call back from support to at least let us know.

I still can't seem to update my plug-ins but these old ones are working.

Mike Zavolas
Tallahassee Neurological Clinic

Posted : August 9, 2016 3:54 am

[email protected]

(@mbranhamchasebrexton-org)

Posts: 3

New Member

We too are having the same problem. We have had a ticket open for weeks, but none of the suggestion has been workaround we have felt comfortable implementing.

Level 2 support left off that our Production Application server was not resourced appropriately. However, our VM reporting tool shows that the server has not been close to maxing out any of its resources for months. Support stated that the system could spike usage faster than our monitoring system can collect data.....

Unfortunately, our providers have become complacent with the issue

The problem is not trying to replicate, and traces via the client have not yielded helpful information.

Posted : August 10, 2016 5:42 am

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