I'm not sure of when this changed (?9.8) or if it is simply something we have never noticed before.. but when we have a referral order on "Admin Hold" status & click on "Complete" button, we notice on the "Select Orders to Complete" window, it defaults the "end date" to todays date. This overwrites the previously entered 'end date' for the order.
This is causing Referral order process issues for us, as we are relying on that end date being accurate for the order, not when someone 'completes' it.
Has anyone else noticed this, or has it presented an issue for any other sites? I apologize if I missed a converstation or related post if this has already been hashed out.
We are currently on 9.8.6
Thanks!
Hi Jen!
CPS12 has exactly the same issue and GE considers it a defect. No ETA on fix. Their recommended workaround is to reenter the original "end date" when completing the order.
I hope that helps!