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A system Error has occured

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

9 Posts

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whitfields

(@whitfields)

Posts: 9

Active Member

Topic starter

Hello,

We have recently started receiving System errors. Here are two examples

Error occurred in class, method CMLBinocBtn::OnBinocBtnClicked

(This first error had no detailed explination.)

Error occured in class CWpfEmr, method OnPatientChanging

(This error shows alot of the executible files malfunctioning)

THese system errors are occruing in CPS 12.0.1 and are forcing users to exit the program and sign back in until it occurs again.

Does anyone have any insight or experience with this problem?

Posted : February 1, 2018 4:57 am

chicks

(@chicks)

Posts: 31

Eminent Member

JBoss issue?

Posted : February 1, 2018 5:23 am

whitfields

(@whitfields)

Posts: 9

Active Member

Topic starter

It could be. What would make it a JBoss error?

Posted : February 1, 2018 5:44 am

rminatee

(@rminatee)

Posts: 10

Active Member

We are getting system errors as well and users are crashing. We either have to kill their Citrix session or if they aren't completely frozen, then can exit and sign back in. We are running EMR 9.8

Posted : February 12, 2018 4:06 am

Adam Daniel

(@adaniel)

Posts: 524

Prominent Member

This is a everyday issue for us, for the past 4 years. Seems to be completely random and like you said resetting the Citrix sessions fixes it and the machine maybe fine for the rest of the week or only for an hour. I came on with the practice in 2013 and got to enjoy 9.5 for a year, and experienced no crashes, 9.8 came bundled with crashes.

Posted : February 12, 2018 4:18 am

rminatee

(@rminatee)

Posts: 10

Active Member

Same. 9.8 crashes often but this has increased over the past week. Have you seen issues with the version of Citrix you are running in regards to 9.8? I'm just really trying to pinpoint. We are hopefully upgrading to 9.10 in the next several months and are hoping it will resolve some of the crashing issues.

Posted : February 12, 2018 4:38 am

Adam Daniel

(@adaniel)

Posts: 524

Prominent Member

We recently went from a 2008 to 2012 server and to the latest Citrix farm. Crashing remains the same, maybe a slight increase, not sure though due to the inconsistency we've always experienced with 9.8. We will be going to 9.12 in April.

Posted : February 12, 2018 5:17 am

rminatee

(@rminatee)

Posts: 10

Active Member

Thanks for the update. We are on the latest Citrix farm as well. Application stability does not seem to be GE's strong suit.

Posted : February 12, 2018 8:07 am

whitfields

(@whitfields)

Posts: 9

Active Member

Topic starter

I got a new one today. Has anyone looked into this being a resource issue on your servers?

The error I got has a code that reminds me of a RAM error we get on local systems. I am going to have my hosting company look into our resource utilization within our virtual environment to see if this is an issue.

Posted : July 13, 2018 4:47 am

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