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Billing error message

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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trickabaugh

(@trickabaugh)

Posts: 22

Eminent Member

Topic starter

Hi!

I'm a little lost where the billing module is concerned - the department tried to batch out a ticket and got a message stating that "Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record." We're on CPS 12.2.

Everything appears in order with the note as far as I can tell, and I'm not sure what to do next. Would welcome any suggestions!

Thanks,

Tina

Posted : December 13, 2018 10:16 am

JBell

(@jbell)

Posts: 285

Honorable Member

Hi,

Here is something we have used in the past to correct this.

This error is due to a diagnosis issue. Either the diagnosis is missing, invalid, or procedure codes point to a diagnosis that is missing. The fix is to completely delete the diagnosis codes from the charge. Then type them back in, and re-add the pointers to the charges (CPT) if they are removed. Highlight each line in the diagnosis code area and delete. The retype the diagnosis back into each field and add the pointers if necessary.

I have a note in my file that this was being tracked under an SPR, 57932, 62977 and 64677. However I do not know if they are still tracking it this way.

I hope that helps.

Posted : December 13, 2018 10:28 am

trickabaugh

(@trickabaugh)

Posts: 22

Eminent Member

Topic starter

Thank you! We'll give it a shot!

Posted : December 13, 2018 10:42 am

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