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Siebel SR#: 1-746861328 Patient handouts/Truven doesn't work in ICD-10 example O09.521
Posted : October 1, 2015 3:35 am
The Diabetes handouts are gone also...
Posted : October 1, 2015 7:05 am
Before today Truven was searching for CareNotes using the ICD9 code and description. Now it is searching by description only. I suspect that they are updating the search engine to look for ICD9, ICD10, and descriptions. Here's hoping and thankfully it's a 10%'er.
Posted : October 1, 2015 7:15 am
Seen that as well. Best thing to do is type in a simpler problem text initially. Search by 'Pregnancy" and lots of results return; search for "Pregnancy First Trimester" and you won't get a response.
Posted : October 1, 2015 9:19 am
Contacted Truven MicroMedex support directly. They are escalating this to a Level 3 team that will get back to me. Amazingly, the call was instantly answered and they seem to be responsive.
I'll keep you posted...
Posted : October 2, 2015 7:06 am
Automated response from Truven:
Solution:
Thank you for your inquiry on the ICD10 code mappings. Your question has been routed to the development team where it will undergo additional analysis. We are always grateful to have feedback from our users, so we encourage you to continue to send similar requests through your local representative, or directly to our Customer Resource Center (CRC). Contact information is provided below.
Thank you,
Truven Health Analytics
https://webmail.thomsonreuters.com/OWA/redir.aspx?C%3D8def38d6af1f4d39acbf15e5f339d7b3%26URL%3Dhttp%253a%252f%252ftruvenhealth.com%252f&k=69IUuHoeqWOTGlAseFwfXw%3D%3D%0A&r=qMsXdGqhrPnt3ggHbqiNH5unbI2Fivqpz81DCWek9Xk%3D%0A&m=MYLX1DBUlfIZcaR5xrqc5DPn2WKmR%2BvWW5fo4uNBrmc%3D%0A&s=3096a3e6bdc780e197f7afcb6d45843a50c9f796b85f5a9fd70f7d384baf789 4">truvenhealth.com[webmail.thomsonreuters.com]
Posted : October 2, 2015 10:44 am
I think we are experiencing the same thing here. I'll monitor this post for resolution. Thx.
Posted : October 5, 2015 9:58 am
This is also happening on CPS.
Posted : October 13, 2015 4:35 am
In our instance we get a script error when opening the handouts with the Blue I button. Clicking through it will show some results but nothing can be opened. GE added us to defect # 62200.
Posted : October 15, 2015 8:12 am
Was there any resolution to the script error when using the blue button? We are getting the same thing. I have been escalated to tier 2 support, and have tried following up, but I'm not getting any response.
Posted : December 17, 2015 6:26 am
