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CPS 12 - flags on summary screen open wrong chart

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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JBell

(@jbell)

Posts: 285

Honorable Member

Topic starter

I have been unable to reproduce this yet and wondered if anyone else had experienced this.

I have a provider who indicated that if he has several flags on his desktop, then goes to his summary > alerts and flags screen and attempts to double click the flag to access the chart that it often will choose a different flag on his desktop then the one he selected and attempt to open that chart instead.

If anyone has seen this or has any knowledge of this happening I would love to know.

Thanks!

Posted : January 28, 2015 7:57 am

suzmaris

(@suzmaris)

Posts: 47

Trusted Member

We have had this problem, too. Also, when double-clicking to open a Flag attached to the chart, only the Flag opens but the chart does not come along with it. It is not every time but is a known issue with GE. We are still running SP 6 and the problems continue. Crossing our fingers SP 7 improves this issue.

Posted : January 28, 2015 8:07 am

derekhaneman

(@derekhaneman)

Posts: 41

Trusted Member

I'm also seeing this at my site as well. We are on 12.7 and are seeing this when using Fatclients. So far its only 1 provider that's complaining about but that's not to say its not more wide spread but it is not fixed in 12.7.

Posted : February 10, 2015 10:35 am

lic08

(@lic08)

Posts: 286

Reputable Member

i am getting the same complaint from one of my provider too. we are on 12.10.

Posted : November 3, 2015 6:13 am

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