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CPS 12 text and typing issues

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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Monsterglue

(@monsterglue)

Posts: 37

Trusted Member

Topic starter

I am using CPS 12.0.7 and moving to CPS 12.0.8 soon, but my doctors are complaing about when they type. They are swaring to me that when they are typing into a form, the curser "jumps" on them, or randomly backspaces withnot notice. I don't know what to make of it. They tell me that is happens both on laptops, and desktops, remotly accessed and fat clinets.

Has anyone else experienced this? will it be fixed with the SP8 update?

Posted : May 27, 2015 4:01 am

Userid82

(@userid82)

Posts: 29

Eminent Member

I am receiving a lot of feedback on this as well. I have not experienced it personally but there are many Dr's here quite upset about it. From a previous thread, I think there are two SPR's for this: 61599 and 62420.

Posted : May 27, 2015 4:14 am

tcross

(@tcross)

Posts: 165

Estimable Member

Doctors here are having the same problem but we are on SP6 . We will be going to SP9 next just becasue we are getting so many SP's so quickly. Have not seen that this is a fix even in 9.

Posted : May 27, 2015 4:27 am

aroberts

(@aroberts)

Posts: 176

Reputable Member

This was happening at the clinic I used to work at when we were on CPS12, SP3. Guessing it isn't fixed yet-- the one person it was happening to frequently found a fix by "restoring down" her screen - (the double box between the minimize and the x in the top right). She then widened it manually and for some reason not having the screen on the maximize setting, it caused the cursor not to jump or randomly backspace...... I know really weird but she said it helped. Might be worth a try, at least until a fix is available??

Posted : June 15, 2015 6:26 am

Suzi Anderson

(@suzi-anderson)

Posts: 6

Active Member

We have also been experiencing this issue and I just had a discussion with GE yesterday about this (CPS 12.0.8, hosted by VAR). According to GE, this is NOT an issue with the application. They are stating it's a "communication" issue between the users desktop and the RDP session or Citrix Session. They basically referenced the "telephone", tell one person and by the time the story passes to the 20th person the story is totally changed. That is what is happening with the mouse movements, you send from your desktop and by the time it reaches either the RDP or Citrix session, the command has changed. There is nothing on their part they say they can do, but stated if we make a few changes on our end (ie Direct Connection to server, Network Card / Switch settings, etc.) it MIGHT help. We are currently under the testing phase of a Direct connection to the server. I will report back after go live of this new connection, if this has corrected the problem.

Posted : September 2, 2015 7:16 am

SLHV

(@slhv)

Posts: 478

Honorable Member

@Suzi, the 'data changed en route' theory is not possible. The network packets carrying this data have checksums and are also encrypted. If the content of the packet changed, it would corrupt the packet and it would be dropped.

If a valid packet were later retransmitted (think 1/4 to 1/2 second)
by the source, no action would be taken by the terminal server because the timestamp would be out of sync.

I would be very interested to learn GE's explanation of this "communication" issue.

We've been on term servers for years from CPO 04 up to CPS12 SP8 currently with about 100 users. This issue has never been reported.

Posted : September 2, 2015 7:29 am

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