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CPS 12.0.11 Issue in RemoteApp deployment regarding Photo ID Scanning

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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jonyergo

(@jonyergo)

Posts: 22

Eminent Member

Topic starter

Hello,

I'm wondering if anyone else utilizes RemoteApp for deploying CPS 12 and had a similar issue.

So, I'm currently testing CPS in RemoteApp. A few users are accessing CPS this way, including a receptionist who utilizes a card scanner (Ambir DS687). Of course, this poses a problem when it comes to redirecting TWAIN scanners to Remote Desktop Services.

A common option is to use RemoteScan, but licenses are ungodly expensive for what it does. An inexpensive and relatively stable alternative we ended up using is TerminalWorks TSScan, which essentially does the same thing but with much more affordable licensing options.

This particular user will scan a patients drivers license in Registration (via the Get Photo button) to crop and use the photo for their records. However, what seems to happen more often than not is that when the ID card is scanned, it appears in the normal scanning interface, but come time for it to load into CPS is appears blank, like nothing comes over. Its important note that she doesn't have this issue when scanning the same way but via the Attachments button.

TSScan gives you the option to use the TSScan scanning interface, which allows to select the scanner and use its general scanning options (similar to what RemoteScan provides), but it also allows to use the actual devices driver scanning interface, and appears to CPS as if its physically connected, not just showing TSScan as an available scanner.

Anyone else have a similar setup and have this issue? Does anyone use RemoteApp with RemoteScan and run into the same problem?

Posted : August 23, 2016 7:45 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

not exactly an answer to your question but what we ended up doing was putting PCs in at the front desks to utilize the cameras, signature pads, scanners, and such. Everything else is through a citrix client. This seemed to be a much more reliable solution to the problems we were having trying to get everything pass through the citrix client. We do have to manually update those PCs whenever there is an upgrade but it isn't as big of a deal to install the upgrade on the 7 PCs and 4 citrix boxes as you would think. On top of that, we aren't dealing with the issues with drivers and data not passing properly through thin client interfaces.

Posted : August 23, 2016 8:05 am

jonyergo

(@jonyergo)

Posts: 22

Eminent Member

Topic starter

Though I appreciate your suggestion, it's not really the direction I was wanting to go. I especially want to utilize RemoteApp for the receptionists as they are the ones that get the most application crashes, and since the test user switched over to RemoteApp, those errors have all but gone away. Yes, I have contacted support regarding the crashes and they've never been able to resolve it, which is frustrating. Also, we already purchased the TSScan licensing as testing with the trial did not produce the issue until some time after we had already purchased.

Posted : August 24, 2016 3:41 am

chews on straws

(@jwollard)

Posts: 46

Trusted Member

We run RemoteApp too. We have about 50+ people still on it, we were at 150 at one point.

However twain pass through or remotescan apps always gave us trouble. We would either do file pickup w/ scan to a file, then attach the image OR use the copy and paste function.

I know this seems backwards, but using Acrobat (insert your scanning app of choice here) to scan a jpg/pdf is wayyyy more stable than trying to get GE to connect through an RDP through another Scan app through random twain driver.

It was simpler approach for us. I hope that helps.

P.S. Twain is the devil.

Posted : August 25, 2016 2:20 am

jonyergo

(@jonyergo)

Posts: 22

Eminent Member

Topic starter

I spoke with a colleague of mine. Another one of our clients uses the same TSScan application, however they use our VAR's hosted solution, and is accessed via regular RDP sessions rather than remote app. Not sure how the difference affects scanning, but would be nice if there was an actual solution rather than workaround, as the software is supposed to support this.

Posted : September 14, 2016 10:28 am

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