Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

CPS 12.0.7 Orders module

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

6 Posts

5 Users

0 Reactions

71 Views

RSS

JBell

(@jbell)

Posts: 285

Honorable Member

Topic starter

I have a provider who is having some serious issues in the orders module. I have been able to recreate some of the problems. I am wondering if anyone else is experiencing these issues.

The provider will select his items off of either a custom list, or use the categories tab to select items specific to referrals or tests. He often has at least 3 items that he is adding to the orders. As he is internal medicine he also may have 2-5 diagnosis codes that he then adds the the orders and sometimes a different set of diagnosis codes to each order.

The problem seems to happen when he enters the order details field and center around end date field. Often he is unable to enter any instructions or admin comments and the focus seems to remain on the end date field. If he tries to get out of the orders detail field to perhaps add another order or referral the system is what I would call 1/2 locked up. He can change tabs but is unable to click any new orders.

A few times the final result is a system crash or we have to disconnect his session from the Citrix server so he can login again and start all over.

Is anyone else experiencing issues around the orders module in 12.0.7? Or does anyone know of any SPR's that relate to this?

thanks!

Posted : February 16, 2015 1:35 pm

DVI1501

(@dvi1501)

Posts: 80

Trusted Member

If there are more than two orders, order number three and onward you cannot type any instructions in. Happens to us all the time, but I have not had the time to call GE about it.

Posted : February 16, 2015 1:38 pm

JBell

(@jbell)

Posts: 285

Honorable Member

Topic starter

HI Christoper - I did some quick testing and even with only 2 orders I was able to "break" it. As soon as I clicked the "end date" field everything stopped. No visible error or crash but no way I can get out of the order or add any new orders.

Thanks for giving me an angle to try.

Posted : February 16, 2015 2:12 pm

dduschel

(@dduschel)

Posts: 207

Reputable Member

You have to enter an end date on referrals. It is required. Even on test orders if you enter the end date field you have to enter a date or it won't let you go on. It's a pain, but I do have a ticket open with GE on the test orders as there should be no requirement for date on that.

Posted : February 17, 2015 4:07 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Moved to Bugs, Known Issues, Open Cases

Posted : February 24, 2015 5:30 am

KylePedersen

(@kylepedersen)

Posts: 4

Active Member

Hey JBELL

any chance that you are using the Liaison (Ignis) EMR-Link form "Process Lab orders"? Is that in your templates?

We encountered the same behavior you report starting with 12.0.3 and all the way through 12.0.6 when that form is present.

Thanks

kyle

Posted : March 27, 2015 7:18 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
1 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0