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CPS 12.2.2 Rx Refill Module - Issues with new and pending prescriptions

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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menochian

(@menochian)

Posts: 6

Active Member

Topic starter

Hi Everyone,

We just upgraded from 12.0 to 12.2.2 and are noticing that the new and pending refil requests from the Rx refill desktop area aren’t functioning quite like we expected. For example:

1. patient has 1 new refill request

2. Select the black clipboard to pull Rx in to a refill document and take me to the chart.

3. A. Signing the refill and closing the document here works fine and resolved the refill request.

3. B. However, when we then pend the Rx and hold the document for someone else to sign ie perhaps I was a medical assistant preparing a refill to be assessed by their provider we find this

4. Back on the Rx Refill module, that same patient now has 1 in new, and 1 in pending.

5. It doesn’t prevent us from then selecting the black clipboard again and pulling the refill in to yet another new document. Yet, that new document contains no refill information. The refill is still contained in the previously openned and routed document.

We didn’t notice this in the 12.2.1 version. Is anyone else experiencing this issue? Has anyone resolved it? Any related thoughts or comments will be greatly appreciated! Thanks!

Michael

Posted : August 17, 2017 2:46 am

pdangelo

(@pdangelo)

Posts: 140

Estimable Member

I can't say this will resolve your issue, but our experience was that when a non-provider (nurse, med asst, etc) prepared the script, it was defaulting to that user as the writer of the rx (not the prescribing provider). We had to train them to always go to the edit button and change the provider to the actual prescribing provider. This was also preventing the refills from going out electronically; they were defaulting to fax. So when they changed the prescribing provider, then they were able to choose the electronic submission as well.

Posted : August 17, 2017 3:02 am

clafty

(@clafty)

Posts: 37

Trusted Member

I believe we experienced this today. We just upgraded to 12.2.2 Any updates on this Michael?

Posted : September 1, 2017 2:18 am

Sarahgutierrez

(@sarahgutierrez)

Posts: 13

Eminent Member

We just upgraded to 12.2.2 and we have been experiencing the same problem with the New and pending numbers. Anyone have an update on this?

Posted : January 22, 2018 4:53 am

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