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CPS Chart Document Printing Delays

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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nquinnett

(@nquinnett)

Posts: 6

Active Member

Topic starter

Just reaching out to other CPS Users to see if they are having slow or extremely delayed printing with Chart Documents, letters etc. Our current IT Technicians are having to install the local print driver per computer that is having the problem. This is fixing it for now, but its not happening to everyone. The users this is happening to are on the same database but have different print servers per location of care. Started happening shortly after we installed SP 11 (version 12).

Niki

Posted : March 14, 2016 10:48 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

How long of a delay are you seeing?

Posted : March 19, 2016 9:56 am

nquinnett

(@nquinnett)

Posts: 6

Active Member

Topic starter

Between 2-5 minutes.

Posted : March 21, 2016 4:13 am

nquinnett

(@nquinnett)

Posts: 6

Active Member

Topic starter

The IT Techs have found a temporary work around. They are having to load the driver on the local computer, but this started when we went to 12.11 in November.

Posted : March 21, 2016 4:18 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Not sure what printers you have but we have had good luck with Laserjet III and Laserjet 5n drivers even with Xerox printers. Sometimes we have to use the HP or Xerox universal driver and sometimes we have to use the driver specific for that printer.

Posted : March 22, 2016 10:13 am

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