Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

CPS freez and Unable to close PDF attachement

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

5 Posts

3 Users

0 Reactions

67 Views

RSS

JSheth

(@jsheth)

Posts: 90

Estimable Member

Topic starter

One of my provider is having ongoing intermittent problem with PDF attachment.

Sometime CPS lock up and he is unable to close PDF or do anything with his session. We have to end his session on the server.

He is using Citrix thin client on his laptop with WI-FI connection. We are on CPS 12.0.7

We tried to re-create his citrix profile, replaced his wi-fi card, added access point.

Any ideas??? we are lost on what else we can do.

Thanks!

Posted : April 16, 2015 5:53 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

does this happens to a single user or to every user on your citrix?

Posted : April 16, 2015 6:28 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Of course it's a provider. That's a built in feature of CPS. 🙂

If the PDF won't close, that's not likely directly related to CPS. I suspect the PDF viewer (probably CPSBrowser.exe) is actually closing, but still appears to be on the screen because CPS, which was in the background, is unresponsive. Does the start button work? Can you right-click on the taskbar and bring up task manager? If so, find the CPOPM06.exe process with that user's account. There should only be one CPOPM06.exe process shown. If there is more than one, you likely have other problems. Right click on the process and click end process. Of course you are sure, so confirm by clicking "End process" again. Restart CPS.

Let me know if that works to get CPS restarted without the whole logoff/logon process. Our users are trained to do this because CPS locks up/crashes much more frequently than it should.

Posted : April 16, 2015 9:10 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

I had a similar issue on my citrix when i opened PDF and Midmark EKG. The fix was some registry modification that fixed the Citrix internal flags.

let me know.

Posted : April 17, 2015 5:16 am

JSheth

(@jsheth)

Posts: 90

Estimable Member

Topic starter

It happens to only one provider and random PDF. What was the fix that you appiled to registry? Thanks!

Posted : April 17, 2015 5:20 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
5 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0