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We are on CPS 12.3 and have several instances where a cancelled appointment will "disappear" from the user's Schedule view.
Today as I was troubleshooting a specific instance of this about 15 minutes after the cancellation had occurred the patient's cancelled appointment just popped up on the Schedule view while I was looking at it. A few minutes later it dropped off again. I waited and it showed back up.
One thing I noticed was when I pulled up just the provider in question's schedule it was very consistent of always showing the cancelled appointment. When I would switch back to a multiple provider view of the schedule the appointment in question would disappear again.
Any others experience this?
Mike
Regional Brain and Spine
Cape Girardeau, MO
Posted : September 11, 2019 8:57 am
