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We have one user, when in an encounter, clicks on the Risk Factors CCC button to open the form, then clicks Load Prior Values button, and receives a pop up stating:
Cannot find form component Risk Factors-CCC in document text.
This only happens to this one user. I think we saw this once long ago, but I cannot recall what the issue was for this one user. Has anyone seen this, and if so, do you know what is causing this ?
Any information would be appreciated. Thank you.
John Mazurowski
[email protected]
Posted : January 15, 2016 4:18 am
I would start with a reload of the profile... seems odd that it only happens to one user.
Posted : January 15, 2016 4:41 am
Fat clients? I'm assuming a previous jobs.txt command hasn't sent a form or a form update to that one workstation in the past.
Does your centricity program directory contain a folder called CCC ? If so just copy that folder from a working client and replace it on the problem client.
Disregard if you are using Citrix Clients.
Posted : January 15, 2016 4:45 am
It is a little strange that it is happening to just one user, but I have seen this when there is an extra close square bracket -] at the end of the forms list in the document template. This extra ] seems to get added on occasion when you load a new version of one of the forms in the document template.
Try looking at the document template the user is documenting with and see if that is the case.
Simply delete the extra ].
Posted : January 15, 2016 5:56 am
