Notifications
Clear all
Topic starter
We had a visit by a patient that we found, after 6 months, hadn't been billed out. The charges were not being retrieved when we did our daily retrieval so they just sat in the chart. I need to know why they weren't transferred over to the billing module with all of the others. One answer was that it could have been on Administrative Hold but we run a report weekly to find those issues. What other possibilities could cause this to happen?
Posted : June 1, 2018 7:30 am
We have seen a known glitch that if someone enters the billing ticket and is prompted to retrieve charges and they say no, it will wipe the charges from the billing ticket. Can you run an audit of who accessed the billing ticket? You may need GE to run a trace on the SQL server.
Posted : June 1, 2018 7:37 am
Topic starter
This didn't even have a bill ticket created yet because the orders were still sitting in the chart on EMR side.
Posted : June 1, 2018 7:55 am
