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Charges not exporting and Visit ID's being stripped

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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kdevin

(@kdevin)

Posts: 75

Estimable Member

Topic starter

We installed SP11 over the weekend. This week our business office is reporting an increase in charges not crossing over to our PM system and an increase in Charges not coming over with the Visit ID attached.
We are having a hard time pin pointing the problem. In one case we see the visit ID attached to the office visit, but its pretty clear in the interface engine that the message does not include it.
Some the charges that are missing can not even be manually exported in Link Logic to resend them.
Is anyone else seeing something like this?

Thank you,
Kathy Devin
Rockwood Clinic
[email protected] 509-342-3808

Posted : December 17, 2015 1:36 pm

tcross

(@tcross)

Posts: 165

Estimable Member

Based on your blog I asked our billing group if they were experiencing that and the answer was yes. They are having to manually enter a fair number of charges that are not pulling over. I am going to start an SR and see what GE has to say

Posted : December 18, 2015 10:16 am

kdevin

(@kdevin)

Posts: 75

Estimable Member

Topic starter

Our SR is Service Request #: 1-795602792
If you would like to reference it.
Glad we aren't the only ones seeing it.

Thank you,
Kathy Devin

Posted : December 18, 2015 1:28 pm

dorotheatrusty

(@dorotheatrusty)

Posts: 148

Reputable Member

We just upgraded and experiencing the same issue. What is the work around? Anyone?

Thank you!

Posted : December 19, 2015 6:22 am

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