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Chart note appears to be blank after signing

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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e1522278

(@e1522278)

Posts: 7

Active Member

Topic starter

Missing Documentation – When providers are signing off on notes and chart documents, all of the chart note information appears as if it is being deleted from the screen and the notes are not saving. Please be assured that the chart note information is not deleted.

This appears to be an issue that is happening when the providers sign the documents. All the signing process is done, but for some reason the status of the document goes to OnHold instead of Signed. Before a document is signed, all the changes are stored in the note text of the document, including form data and manual entries. When the document is signed, this goes to the DocData table and is no longer held in the note text. Because the document is in an ‘OnHOld ‘ state, but the reality is all the signing process is done, the note text is empty so the text translation appears to be empty. If the document is signed, the translation is retrieved properly from the DocData table and is fine.

Right now the only workaround is to sign the document and the text will reappear. We are unsure on what is triggering the state to not move to signed. In the morning error logging will be turned on so we can see any errors that occur in the client

*Only recent change was the implementation of the Immunization HTML form.*

Posted : January 29, 2015 5:06 am

acantu

(@acantu)

Posts: 722

Prominent Member

Whatever is keeping the document on Hold is what is causing the text to not show, When signing the document, the data translation moves from the DOCUMENT table to the DOCDATA table, and can only be seen when a document is in a signed state. The only way to see what is causing it to do that is to run your SQL profiler and sign a document that cause it to go on hold instead of signed to see where it is not functioning properly. I have not seen this before.

Posted : January 29, 2015 7:08 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Check out this thread which may be the same issue

https://centricityusers.com/forum/missing-chart-note-content/

Posted : February 3, 2015 1:14 pm

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