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Citrix Vs The Centricity Schedule...... FIGHT!

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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Scott Forest

(@sforest)

Posts: 527

Honorable Member

Topic starter

We have been experiencing this odd issue where around the 2/3pm slots and down are completely black, sometimes you can see the white names in the blackness but is completely black. After scrolling through a certain number of providers it is black as well. This only happens with the Centricity schedule, it occurs nowhere else and is only affecting two computers. Oh and it doesn't affect Citrix clients, only PCs. And if we remote into the Citrix session we cannot see it, only when we remote into the PC. It also happens on both windows 10 and 7 pcs. Any thoughts?

Posted : August 16, 2017 7:57 am

sgredvig

(@sgredvig)

Posts: 41

Eminent Member

We recently had this issue with a user but they were connected via Citrix and it was not happening on our thick clients.
We had to change the view down to 90% zoom vs 100% and then all of the columns appeared.
Not ideal but worked.
Very strange!

Posted : August 16, 2017 8:09 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

Topic starter

thank you, that does work

Posted : August 16, 2017 8:17 am

mkherman

(@mkherman)

Posts: 53

Trusted Member

We are seeing this also. Once you shadow the issue goes away for that user for that session.
It seems to always happen to the same users.
Thank you for the solution- just curious if anyone found another solution.

Posted : September 5, 2017 3:52 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

Topic starter

We came up with a solution. I believe this is the article we got it from

https://support.citrix.com/article/CTX133935

Posted : September 5, 2017 3:56 am

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