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Clinical Visit Summary Printing Crash

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

6 Posts

4 Users

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sharansunkara

(@sharansunkara)

Posts: 83

Estimable Member

Topic starter

Some of our Providers are reporting that while they are trying to print the CVS it gives them a System Error and when they click okay it kicks them out of Centricity. We are Ver 12.10. Looking in CHUG it looks like this was an issue back in 2014 but havent seen other posts about this. GE is saying this is a known issue. SPR CISDB00062227. Below is the error detail...

Error occurred in class CWpfEmr, method ShowPatientSummaryDialog
Invalid class

ManagementException: Invalid class
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at System.Linq.Enumerable.d__b1`1.MoveNext()
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at GEHC.Centricity.Common.UIControls.UIHelpers.PrintHtml.GetDefaultPrinterName()
at GEHC.Centricity.Common.UIControls.UIHelpers.PrintHtml.Print(String html, String printer, Action afterPrinting)
at GEHC.Centricity.EMR.Modules.Chart.ClinicalSummaries.ViewModel.ClinicalVisitSummaryVM.CvsPrint()
at GEHC.Centricity.EMR.Modules.Chart.ClinicalSummaries.View.ClinicalVisitSummaryDialog.OnPrintButtonClick(Object sender, RoutedEventArgs e)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Window.ShowHelper(Object booleanBox)
at System.Windows.Window.Show()
at System.Windows.Window.ShowDialog()
at GEHC.Centricity.EMR.Modules.Chart.View.ChartUIService.ShowPatientSummaryDialog(WindowOwnerHelper windowOwnerHelper, String context, Decimal patientId, Decimal documentId, Decimal orderId, String& reason, Decimal ordLinkId, String documentStatus)
at CWpfEmr.ShowPatientSummaryDialog(CWpfEmr* , HWND__* parentWindow, SByte* context, Double patientId, Double documentId, Double orderId, CStringT<char\,StrTraitMFC_DLL<char\,ATL::ChTraitsCRT > >* reason, Double ordLinkId, CStringT<char\,StrTraitMFC_DLL<char\,ATL::ChTraitsCRT > >* documentStatus)

Posted : May 19, 2016 10:55 am

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

Are the charts marked "Sensitive"? If so that could be the culprit. We have to uncheck the box in the registration, print the CVS, then recheck the box.
Laurie

Posted : May 19, 2016 11:05 am

sharansunkara

(@sharansunkara)

Posts: 83

Estimable Member

Topic starter

The charts are not set to Sensitive. GE is still claiming that this is a known issue and waiting for a patch. This is killing us because we have over 600 users in Centricity and we are a hospital. This is really frustrating.

Posted : May 24, 2016 5:35 am

cmahon

(@cmahon)

Posts: 111

Estimable Member

Hi, did GE ever provide a solution to this? Our EMRs are crashing when opening and signing CCDs everyday now. Thanks!

Posted : August 5, 2016 3:39 am

sharansunkara

(@sharansunkara)

Posts: 83

Estimable Member

Topic starter

Still no resoultion. We upgraded to CPS 12.0.12 as we were told by GE that should fix the crashing, but it is still occuring. Now GE is saying that they are going to escalte it to their "Development Team" to review. That was 4 days ago, still no answer.

Posted : August 5, 2016 10:05 am

JLodgen

(@jlodgen)

Posts: 1

New Member

Anyone find a resolution to this? We’re on V20 in Citrix environment and our providers are getting this quite often.

Posted : November 30, 2022 5:28 am

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