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Clinical Visit Summary crashing EMR

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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cmahon

(@cmahon)

Posts: 111

Estimable Member

Topic starter

In recent weeks we've heard reports from > 20 providers that any time they click on, open, sign, or print a CCD, their EMR immediately crashes. I've seen the behavior myself and do not know what is causing this. Any ideas? We are on EMR 9.8.10.

Thanks!

Posted : August 5, 2016 3:40 am

ntaylor

(@ntaylor)

Posts: 79

Estimable Member

We are experiencing a similar thing with our Continuity of Care/TOC documents, but I haven't seen or heard of it occurring in our Clinical Visit Summary documents.

We have a ticket open with GE, but no resolution or explanation yet.

Posted : August 5, 2016 5:15 am

cmahon

(@cmahon)

Posts: 111

Estimable Member

Topic starter

Hi, our incoming CCD's crash as well. GE thinks it is attributed to otoutside programs on the PCs, so they did not investigate our EMR too much. Do you notice anything different about your PCs that crash, from the ones that do not? I cannot pinpoint one common program

Posted : August 5, 2016 8:29 am

ntaylor

(@ntaylor)

Posts: 79

Estimable Member

So far I have not. The PC's that I tested from (just a few) all were able to have the issue and at this time I have the inbound CCD's turned off because of the issues.

On the same computer, I've had it work sometimes and freeze sometimes. It was tested on Terminal Servers and workstations. The last testing that I did, it seemed to be an issue when the TOC document was on the Desktop and switching back and forth between the charts and desktop. If I searched for a patient and went to their chart, and then viewed the TOC document, I don't think it was crashing the system. I need to test this some more and see if it's consistent.

Posted : August 5, 2016 8:50 am

cmahon

(@cmahon)

Posts: 111

Estimable Member

Topic starter

Oddly enough, it works on most of our terminal severs but barely any of the workstations. I tried searching for the patient's name and then viewing the TOC, but unfortunately still crashing. I will keep you updated if we come to a solution. Please let me know as well!

Posted : August 5, 2016 9:21 am

Taile

(@taile)

Posts: 9

Active Member

Hello,

I'm having the same problem with Centricity crashing when providers are printing CVS... A system error appears: The system has encountered an error and must close. We apologize for the inconvenience. There is the details of the error message:

Error occurred in class CWpfEmr, method ShowPatientSummaryDialog

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)

COMException: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)

at System.Management.ThreadDispatch.Start()

at System.Management.ManagementScope.Initialize()

at System.Management.ManagementObjectSearcher.Initialize()

at System.Management.ManagementObjectSearcher.Get()

at GEHC.Centricity.Common.UIControls.UIHelpers.PrintHtml.GetDefaultPrinterName()

at GEHC.Centricity.Common.UIControls.UIHelpers.PrintHtml.Print(String html, String printer, Action afterPrinting)

at GEHC.Centricity.EMR.Modules.Chart.ClinicalSummaries.ViewModel.ClinicalVisitSummaryVM.CvsPrint()

at GEHC.Centricity.EMR.Modules.Chart.ClinicalSummaries.View.ClinicalVisitSummaryDialog.OnPrintButtonClick(Object sender, RoutedEventArgs e)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)

at System.Windows.Controls.Primitives.ButtonBase.OnClick()

at System.Windows.Controls.Button.OnClick()

at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)

at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)

at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)

at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)

at System.Windows.Input.InputManager.ProcessStagingArea()

at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)

at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)

at System.Windows.Window.ShowHelper(Object booleanBox)

at System.Windows.Window.Show()

at System.Windows.Window.ShowDialog()

at GEHC.Centricity.EMR.Modules.Chart.View.ChartUIService.ShowPatientSummaryDialog(WindowOwnerHelper windowOwnerHelper, String context, Decimal patientId, Decimal documentId, Decimal orderId, String& reason, Decimal ordLinkId, String documentStatus)

at CWpfEmr.ShowPatientSummaryDialog(CWpfEmr* , HWND__* parentWindow, SByte* context, Double patientId, Double documentId, Double orderId, CStringT<char\,StrTraitMFC_DLL<char\,ATL::ChTraitsCRT<char> > >* reason, Double ordLinkId, CStringT<char\,StrTraitMFC_DLL<char\,ATL::ChTraitsCRT<char> > >* documentStatus)

Posted : March 14, 2017 7:24 am

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