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Crashing when adding a problem or medication

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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mond08

(@mond08)

Posts: 74

Estimable Member

Topic starter

Hi,

I have an open ticket with GE in regards to crashing on certain patients when clicking the "New" button in the Problems or Medications module. Their workaround was to simply add text to the note listing the problems the patient has.

I ended up creating a form with a button with a simple MEL_ADD_PROBLEM statement. Bypassing the "New" button and using MEL_ADD_PROBLEM does work.

Has anyone else encountered this error. You will see something called "DispatchHelper" when viewing the details of the crash.

Thanks

Dave

Posted : December 18, 2015 2:45 am

mrooney

(@mrooney)

Posts: 50

Trusted Member

GE told us that it's been an SPR since 2014, and it's high priority on their list.(SPR 67001) Having the providers free text the problem in the chart isn't really a work-around because it doesn't help with billing issue. Each order needs to have a dx attached, and the doctors aren't able to add it a new problem.

You're right about MEL_ADD_PROBLEM that will work. So that must mean the the Problems-CCC form would work as well...I'll have to test.

Thanks,
Mike

Posted : December 18, 2015 3:50 am

mrooney

(@mrooney)

Posts: 50

Trusted Member

I was also thinking about creating a duplicate chart and then merging the two to see if that fixed it. The problem is we aren't aware of this issue with any patients in our test environment and that would be nice to test first.

Posted : December 18, 2015 4:10 am

mjharunk

(@mjharunk)

Posts: 191

Reputable Member

We've been attached to the SPR since September and finally had an escalation response yesterday. GE is adamant that it isn't a patient safety issue even though it affects CDS, protocols, and billing. Their suggested workaround is to create the duplicate chart and merge, but the rep couldn't assure us that it would be effective.

The kicker is he showed me their ticketing system with all of the reported instances and every customer is shouting that it's a patient safety issue (it is!). I guess GE knows better than their customers (clinicians).

I can't believe that this has been a known issue since 2014 and still isn't resolved. This is ridiculous.

Posted : December 18, 2015 4:37 am

swhite

(@sbrooks)

Posts: 84

Trusted Member

We've experienced this problem.
For us it turned out to be an issue a variable that gathered the patient's problem list, but the var was set as a global. So, of course, after opening 2 or 3 patients' charts, it was creating a buffer overrun and quite a mess.
My fault: I shouldn't have accepted someone else's form without testing it thorougly first. Lesson learned!

I built a VFE "Add a Problem" form that pulls in all the common diagnoses from a custom so the user can pick from the custom list, or type in a code and description, or click a few very common problems with quick buttons.

I'm happy to share the form, but promise me you'll test it on your system before you deploy... ;>

Posted : December 18, 2015 6:34 am

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