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DLL error

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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ecaves

(@ecaves)

Posts: 4

Active Member

Topic starter

We are currently on CPS 12.o and users experience at random times multiple times a day a DLL error that states Centricity Practice Solution DLL has stopped working and then it kicks our users out of Centricity and causes them to sign in again. Has anyone else experienced this error? We are struggling to find the route cause.

Posted : December 8, 2017 12:37 am

virtualHITman

(@virtualhitman)

Posts: 319

Reputable Member

We are on version 12.2.1 and have also experienced this error and an increase in lockups and staff getting kicked out with the infamous "Centricity has encountered an error and needs to restart..." error. Like you, we have ben unable to identify a root cause. We can also not identify any pattern or workflow which causes this issue. Nothing has changed in our environment (except for a seemingly innocuous knowledgebase update) and we recently rebooted our entire server farm in an attempt to regain the stability we once had. So far, nothing we have tried has eliminated or reduced these random application shutdowns. I would be interested to see if anyone else is also having these issues.

Posted : December 8, 2017 1:01 am

ecaves

(@ecaves)

Posts: 4

Active Member

Topic starter

Thank you for your feedback. This was very helpful because there were thoughts that maybe by upgrading to CPS 12.2 it would resolve these errors. Clearly it will not as you are experiencing them on 12.2.

Posted : December 8, 2017 1:10 am

virtualHITman

(@virtualhitman)

Posts: 319

Reputable Member

We are in the process of working with several of our nurses to gather data for us and capture any client-side error logs when these events occur. Our practice is working with a new VAR that is the largest one out there (Quatris). I intend on contacting them once we have gathered a fair amount of data. I will be happy when GE finally eliminates the ties their application has with Internet Explorer and integrates with Chromium (I have heard this is in the works). Internet Explorer is notoriously buggy and prone to crashing. I have a strong suspicion that our issues are related to Internet Explorer instabilities which could explain why we have started having more issues, even though we haven't changed our environment (i.e. Internet Explorer undergoes updates all the time). I recall we had the issue of getting kicked out several months ago and after a period of a few weeks, the stability we were used to magically returned. Things that make you go hmmmmm...

Posted : December 8, 2017 1:25 am

rlyell

(@rlyell)

Posts: 6

Active Member

We (multi-specialty, > 100 providers) have the same issues with 12.2. When this is coupled with the slow processing of the refill process, it becomes very frustrating. Still working with our VAR and anxiously awaiting 12.3.1. I haven't seen anything about it fixing the missing .dll issue but have hear that the prescribing speed picks up some.

Posted : December 8, 2017 2:15 am

ecaves

(@ecaves)

Posts: 4

Active Member

Topic starter

We work with Quatris as well. This DLL error issue has been open with them for over almost 12months. Thank you for informing me of Chromium. I will be looking into that.

Posted : December 8, 2017 2:22 am

gpincomb

(@gpincomb)

Posts: 278

Reputable Member

We are on CPS12.0 SP13 and we don't see the dll errors very often. We are a Citrix only environment, no thick clients. The only time we have seen dll errors is when a Centricity session has had issues communicating with the Citrix server that the session is served through. This usually occurs with laptops, maybe they went into an area where the wifi isn't as strong and didn't lose enough signal strength to disconnect from Citrix, but enough to where Centricity can no longer find the dll files that exist on the Citrix server. We have also seen this happen when a user is on a laptop and the battery is running low and they set it into a docking station without logging out of Centricity first. For some reason it seems like docking a laptop causes just enough of a Citrix hiccup to cause Centricity to lose the location of the needed dll files. And once in a blue moon, their session just flakes out for no apparent reason and they lose that proper connection to Citrix.

Now we did just recently go through a whole server farm upgrade including all of our virtual Citrix servers, so I do not know if the whole docking station issue has been tested now that we are on new Citrix servers, nor do I know yet if their sessions might flake out once in a blue moon.

One thing that we do experience from time to time with some of our users is the CPOPM06.exe error and this is usually lessened by rebuilding the user's Citrix profile.

Posted : December 8, 2017 3:19 am

[email protected]

(@mbranhamchasebrexton-org)

Posts: 3

New Member

We are having the same issue and GE refuses to help us without updating to 12.2. We are on 12.0.13 at this time.

Posted : December 11, 2017 4:59 am

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