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Desktop flags are getting overwritten

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

6 Posts

4 Users

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dmdalrymple

(@dmdalrymple)

Posts: 22

Eminent Member

Topic starter

I've been searching the forums and haven't found another issue like this...I'm wondering if anyone else has experienced this issue:

I was alerted by a user that flags on her desktop are getting overwritten. These are flags that the user saves as reminders, (like a notepad when retrieving voicemails). On 3 separate occasions yesterday, the saved flags on her desktop were getting overwritten by whatever flag was open. Meaning, the contents of the open flag would overwrite whatever was in the flag directly above it on her desktop.

I don't even know where to start with this one!

Posted : April 7, 2015 3:41 am

Lee

(@lee-cooper)

Posts: 348

Reputable Member

Is it happening to anyone else or just this user? Does this user 'retain' flags as a record instead of deleting them? I would recommend calling GE Support as it could be a corrupt user index in that table, a corrupt table, or a table that needs expanding.

Posted : April 7, 2015 4:13 am

SLHV

(@slhv)

Posts: 478

Honorable Member

What version are you on?

Posted : April 7, 2015 4:55 am

dmdalrymple

(@dmdalrymple)

Posts: 22

Eminent Member

Topic starter

We're on 12.07.

the user deletes the flags as soon as she is done with them. I have a call into GE and have a webex scheduled for this afternoon. Hopefully I'll get an answer.

Posted : April 7, 2015 5:00 am

JBell

(@jbell)

Posts: 285

Honorable Member

I would be interested in the results of your call with GE, if it is a known issue or SPR will you let us know? We have a database on 12.7 and they have complained of other issues with flags but not specifically identified this one.

Thanks,

Janet

Posted : April 7, 2015 7:02 am

dmdalrymple

(@dmdalrymple)

Posts: 22

Eminent Member

Topic starter

Sorry, I didn't see that anyone responded. It's not an SPR issue. Since upgrading to 12.0.8 there haven't been any issues. Actually a lot of issues this user was having seems to have quieted down after updating the service pack.

Posted : June 12, 2015 10:35 am

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