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Topic starter
Few of our physicians are not able to login to CPS. They are getting below error:
Error occurred in class CoreExceptionHandler, method ShowException
Object reference not set to an instance of an object.
Exception details have been written to the log file.
NullReferenceException: Object reference not set to an instance of an object.
at GE.CPO.Common.AppManagers.UserPreferences.PreferenceMgr.RefreshPreferences(Object sender, EventArgs e)
at GE.CPO.Common.AppManagers.UserPreferences.PreferenceMgr.DoRefresh()
Any idea?
Thanks!
Posted : August 16, 2016 5:41 am
Topic starter
It broke for some providers after my server team applied citrix rollup pack 7. Any ideas why?
Posted : August 16, 2016 7:16 am
Topic starter
We learned that Citrix Rollup 7 is not compatiable with CPS 12. We had to roll back to 6.
I had Level 2 GE support open but support Tech was not helpful at all. They just asked me to see if we are able to login to Appication server. If yes, he told us there is where GE supports end.
Posted : August 17, 2016 7:12 am
