Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

Evaluation Install 9.8

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

11 Posts

3 Users

0 Reactions

86 Views

RSS

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

I am trying to install the 9.8 evaluation version to test the vfe forms on local machine. When I install I receive the following error

Error occurred in class WebServiceClientBase, method CallWebService
Unable to make service calls: server is down or unavailable. Contact Administrator for assistance. Please check server port configuration; see the installation/upgrade guide for your system for details.

So far I have verified the the Microsoft kb 3161608 and kb3161606 isn't installed, I have also restarted the jboss server waited 5 min and then restarted, no avail. have temp disabled firewalls ex.

Any ideas would be greatly appreciated.

Posted : May 31, 2017 8:42 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Is the jboss server listening on the port you expect?

netstat -aon | find "9080" or whatever port you expect in quotes.

If the jboss server is on the local machine, I wouldn't expect to be blocked by the firewall, but I'd check there next.

-dp

Posted : May 31, 2017 8:51 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

thanks yes it appears to be listening and installed locally firewall I compleltly disabled still no go any more suggestions?

Posted : May 31, 2017 9:15 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

thanks it is installed local and also listening

Posted : May 31, 2017 9:15 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Let me clarify: Is the server install completed and you're trying to launch the client? Or is the install failing with that error message?

I almost wonder if all of the jboss services are not yet installed.

Posted : May 31, 2017 9:27 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

thanks yes you are correct the install is completed and its when I launch the client

Posted : May 31, 2017 9:40 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

yes its installed successfully jboss is running and its when I launch the client

Posted : May 31, 2017 9:41 am

SLHV

(@slhv)

Posts: 478

Honorable Member

I'm using CPS, so there may be some differences here.

When you launch the URL shortcut, IE opens with something like "http://server1:9080/centricitypm/cps/" in the address bar.

You get the Centricity home page. Does it show the server, subweb, website version, database server, database values, and so on?

-dp

Posted : May 31, 2017 10:15 am

tosh

(@tosh)

Posts: 51

Trusted Member

I had this same issue.

If you follow these steps, all you are doing is backing up, then editing the server.xml file.

I will copy paste GE's tutorial on how I fixed my issue:

1.On the application server, stop the JBoss service using Windows Task Manager >
Services.

2..On the application server, locate the JBoss server.xml file (usually C:\Program
Files\<Centricity Practice Solution>\jboss\server\default\deploy\jbossweb.sar\).
Where <Centricity Practice Solution> is the name of your application.

3 If necessary, alter the permissions of this file to allow editing.

a Right-click the file and select Properties.

b Select the Security tab, and then click Edit…

The permissions for server.xml opens.
c Highlight the 'Users (…\Users) row and select the Modify check box under the
Allow column for Write.
d Click OK and then OK again to close permissions.

4 Select the server.xml file and press Ctrl + C, and then Ctrl + V to create a copy
named server.xml – Copy.

5 Edit the original server.xml file in a text editor, such as Notepad++. This file uses
UNIX-style line endings and will appear oddly formatted in some text editors. You
may wish to use a text editor that understands this line ending style, such as
Notepad++.

6 Find the xml tag Connector that also has the attribute sslProtocol. There are
multiple Connector tags; be sure to alter only the one with the attribute
sslProtocol, there will be only one of these. Make two changes to this tag.
a Change the value of the sslProtocol attribute to TLSv1 (It should currently be
TLS).

b Add a new attribute to the same tag named ciphers with the value:
TLS_RSA_WITH_AES_128_CBC_SHA,SSL_RSA_WITH_RC4_128_MD5,
SSL_RSA_WITH_RC4_128_SHA,SSL_RSA_WITH_3DES_EDE_CBC_SHA
,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH_3D
ES_EDE_CBC_SHA

The file should look like this...
Before:
<Connector … sslProtocol="TLS"/>
After:
<Connector … sslProtocol="TLSv1"
ciphers="TLS_RSA_WITH_AES_128_CBC_SHA,SSL_RSA_WITH_RC4_1
28_MD5,SSL_RSA_WITH_RC4_128_SHA,SSL_RSA_WITH_3DES_EDE_CB
C_SHA,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH
_3DES_EDE_CBC_SHA"/>

7 Restart the JBoss service using Windows Task Manager > Services.

Posted : May 31, 2017 11:52 am

tosh

(@tosh)

Posts: 51

Trusted Member

This was my original error last October when I was downloading 9.8 eval for CCC class:

Error occurred in class WebServiceClientBase, method CallWebService

SecurityNegotiationException: Could not establish secure channel for SSL/TLS with authority 'localhost:9443'.

Server stack trace:at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)at GEHC.Centricity.Common.Application.ServiceLayer.Proxy.CommonWebservice.GetLoginUserInformation()at GEHC.Centricity.Common.Application.ServiceLayer.Proxy.CommonWebserviceClient.GetLoginUserInformation()at GEHC.Centricity.Common.Application.ServiceLayer.WebServiceClientBase`2.CallWebService[TReturn](Func`1 webServiceCall, Boolean exitOnUnknownException)

WebException: The request was aborted: Could not create SSL/TLS secure channel.at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)at System.Net.HttpWebRequest.GetRequestStream()at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

And this is what fixed it. Times may have changed though 🙂

Posted : May 31, 2017 12:00 pm

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

Thanks Guys this fixed it and your help was great I would have never done it without and much appreciation

Posted : June 1, 2017 2:45 am

24 Forums
9,940 Topics
39.9 K Posts
1 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed