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Evaluation Install 9.8

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

I am trying to install the 9.8 evaluation version to test the vfe forms on local machine. When I install I receive the following error

Error occurred in class WebServiceClientBase, method CallWebService
Unable to make service calls: server is down or unavailable. Contact Administrator for assistance. Please check server port configuration; see the installation/upgrade guide for your system for details.

So far I have verified the the Microsoft kb 3161608 and kb3161606 isn't installed, I have also restarted the jboss server waited 5 min and then restarted, no avail. have temp disabled firewalls ex.

Any ideas would be greatly appreciated.

Posted : May 31, 2017 8:42 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Is the jboss server listening on the port you expect?

netstat -aon | find "9080" or whatever port you expect in quotes.

If the jboss server is on the local machine, I wouldn't expect to be blocked by the firewall, but I'd check there next.

-dp

Posted : May 31, 2017 8:51 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

thanks yes it appears to be listening and installed locally firewall I compleltly disabled still no go any more suggestions?

Posted : May 31, 2017 9:15 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

thanks it is installed local and also listening

Posted : May 31, 2017 9:15 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Let me clarify: Is the server install completed and you're trying to launch the client? Or is the install failing with that error message?

I almost wonder if all of the jboss services are not yet installed.

Posted : May 31, 2017 9:27 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

thanks yes you are correct the install is completed and its when I launch the client

Posted : May 31, 2017 9:40 am

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

yes its installed successfully jboss is running and its when I launch the client

Posted : May 31, 2017 9:41 am

SLHV

(@slhv)

Posts: 478

Honorable Member

I'm using CPS, so there may be some differences here.

When you launch the URL shortcut, IE opens with something like "http://server1:9080/centricitypm/cps/" in the address bar.

You get the Centricity home page. Does it show the server, subweb, website version, database server, database values, and so on?

-dp

Posted : May 31, 2017 10:15 am

tosh

(@tosh)

Posts: 51

Trusted Member

I had this same issue.

If you follow these steps, all you are doing is backing up, then editing the server.xml file.

I will copy paste GE's tutorial on how I fixed my issue:

1.On the application server, stop the JBoss service using Windows Task Manager >
Services.

2..On the application server, locate the JBoss server.xml file (usually C:\Program
Files\<Centricity Practice Solution>\jboss\server\default\deploy\jbossweb.sar\).
Where <Centricity Practice Solution> is the name of your application.

3 If necessary, alter the permissions of this file to allow editing.

a Right-click the file and select Properties.

b Select the Security tab, and then click Edit…

The permissions for server.xml opens.
c Highlight the 'Users (…\Users) row and select the Modify check box under the
Allow column for Write.
d Click OK and then OK again to close permissions.

4 Select the server.xml file and press Ctrl + C, and then Ctrl + V to create a copy
named server.xml – Copy.

5 Edit the original server.xml file in a text editor, such as Notepad++. This file uses
UNIX-style line endings and will appear oddly formatted in some text editors. You
may wish to use a text editor that understands this line ending style, such as
Notepad++.

6 Find the xml tag Connector that also has the attribute sslProtocol. There are
multiple Connector tags; be sure to alter only the one with the attribute
sslProtocol, there will be only one of these. Make two changes to this tag.
a Change the value of the sslProtocol attribute to TLSv1 (It should currently be
TLS).

b Add a new attribute to the same tag named ciphers with the value:
TLS_RSA_WITH_AES_128_CBC_SHA,SSL_RSA_WITH_RC4_128_MD5,
SSL_RSA_WITH_RC4_128_SHA,SSL_RSA_WITH_3DES_EDE_CBC_SHA
,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH_3D
ES_EDE_CBC_SHA

The file should look like this...
Before:
<Connector … sslProtocol="TLS"/>
After:
<Connector … sslProtocol="TLSv1"
ciphers="TLS_RSA_WITH_AES_128_CBC_SHA,SSL_RSA_WITH_RC4_1
28_MD5,SSL_RSA_WITH_RC4_128_SHA,SSL_RSA_WITH_3DES_EDE_CB
C_SHA,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH
_3DES_EDE_CBC_SHA"/>

7 Restart the JBoss service using Windows Task Manager > Services.

Posted : May 31, 2017 11:52 am

tosh

(@tosh)

Posts: 51

Trusted Member

This was my original error last October when I was downloading 9.8 eval for CCC class:

Error occurred in class WebServiceClientBase, method CallWebService

SecurityNegotiationException: Could not establish secure channel for SSL/TLS with authority 'localhost:9443'.

Server stack trace:at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)at GEHC.Centricity.Common.Application.ServiceLayer.Proxy.CommonWebservice.GetLoginUserInformation()at GEHC.Centricity.Common.Application.ServiceLayer.Proxy.CommonWebserviceClient.GetLoginUserInformation()at GEHC.Centricity.Common.Application.ServiceLayer.WebServiceClientBase`2.CallWebService[TReturn](Func`1 webServiceCall, Boolean exitOnUnknownException)

WebException: The request was aborted: Could not create SSL/TLS secure channel.at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)at System.Net.HttpWebRequest.GetRequestStream()at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

And this is what fixed it. Times may have changed though 🙂

Posted : May 31, 2017 12:00 pm

Ashley Cooper

(@ashley-cooper)

Posts: 17

Eminent Member

Topic starter

Thanks Guys this fixed it and your help was great I would have never done it without and much appreciation

Posted : June 1, 2017 2:45 am

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