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FaxCom Error

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

8 Posts

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jwaschke

(@jwaschke)

Posts: 3

Active Member

Topic starter

Hello,

We have a user that has used FaxCom with no issues for a years. Last week they tried to fax a set of documents using FaxCom and got an error from Centricity (CPS12) saying "Unable to log into FaxCom queue. Please Notify your Faxing Administrator". I have tried:
- Reinstalling FaxCom on the system
- Reinstalling CPS12
- Rebooting the system
- Verified permissions in CPS12 with another MA (no one else is reporting this issue)

Then I had them try logging into CPS12 in an exam room and try and the same error showed up right away and when I log into CPS12 under their Windows Login I have no issues with FaxCom.

Any ideas?

Posted : May 17, 2016 7:24 am

tmarkovina

(@tmarkovina)

Posts: 20

Eminent Member

Check out your faxcomq path in administrator/settings in cps. This user probably does not have the ability to reach that path.

Posted : May 17, 2016 8:02 am

dcfriesen

(@dcfriesen)

Posts: 3

New Member

Check the Location of Care that user is logging into. Each Location of Care has to be set up for Faxcom.

Posted : May 17, 2016 8:06 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

rebuild the users windows profile?

Posted : May 17, 2016 8:34 am

acantu

(@acantu)

Posts: 722

Prominent Member

Open FaxCom on the Clients PC
Click on File > Log In

Make sure Log in with is set to FAXCOM Account
Make sure User name should be the Location or you can use All which should work

Than Click Ok

that should fix your issue.

Posted : May 17, 2016 12:25 pm

Toddb

(@toddb)

Posts: 8

Active Member

In addition,

Issue: A Biscom or Faxcom error appears when logging into or navigaing within CPS.
Cause: The user has logged into a LOC that is not set up as a user within the Biscom application.
Resolution: Perform the following step for possible solutions:
Solution 1 - Have the user log into a LOC with Faxing privileges and that the Faxcom Client is set to use FAXCOM Account.

Posted : May 18, 2016 4:15 am

jwaschke

(@jwaschke)

Posts: 3

Active Member

Topic starter

Thank you all for your responses! So I did the client test as recommended and this is the error I got.

Other variables that have shown:

Checked permissions against known working from that location - all the same

Is able to view the faxcomq share

Added user to share permissions aside from the group that they are in

Now for the interesting part:

User moved locations to our main clinic and was able to use Biscom to fax! Goes back to other location and still can't fax.

Still not sure what could be going on here.

Posted : May 26, 2016 6:04 am

lxfeliciano

(@lxfeliciano)

Posts: 1

New Member

I am having trouble with FaxCom as well. The issue is the referring physician is not populating and the fax number and phone number are not appearing unless we hover over it with the mouse. Any solutions for this?

Posted : June 2, 2016 5:15 am

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