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February KB Update Performance Decline

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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bandrzejewski

(@bandrzejewski)

Posts: 1

New Member

Topic starter

Since the installation of the February 2021 KB Update we have had an significant spike in users reporting slowness. It was initially around 6am +/- an hour, but over the past several days has become noticeable throughout the day. Has anyone else experience this? I have opened a ticket with Athena but am yet to hear back.

Posted : March 26, 2021 6:25 am

tnc

(@tnc)

Posts: 517

Honorable Member

I bet that is what is slowing us down as well. I didn't bother with the KB update this month since we had an upgrade to V20 classic scheduled and I knew it would need to be reapplied anyway. Immediately after the upgrade I had users complain about performance multiple times. One time I was able to check everything and did not see anything out of the ordinary on the servers, CPU/Memory/over-subscription but THIS definitely explains it.

It seems like it isn't as bad as it was but I still don't think it is back to v12.3.3 performance levels.

Mike Zavolas
Tallahassee Neurological Clinic

Posted : March 26, 2021 6:44 am

tnc

(@tnc)

Posts: 517

Honorable Member

Has your situation improved? Did you apply the March KB yet?

I usually sit on them for a week so I will I will be doing my March KB this weekend.

Posted : April 5, 2021 4:12 am

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