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Form windows shrinking / text disappearing

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Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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ronmoses

(@ronmoses)

Posts: 158

Estimable Member

Topic starter

Over the past few months we've had several customers complain that form windows will spontaneously shrink on them in mid-note, wiping out any text they've entered. It's happened to at least a dozen different users. Is anyone else experiencing anything like this?

We're in a Citrix environment running CPS 12.0.9.

Posted : June 16, 2015 3:54 am

SLHV

(@slhv)

Posts: 478

Honorable Member

How long have you been on 12.0.9?

Are the forms VFE forms? CCC forms? Is it always the same form or does it vary?

Posted : June 16, 2015 4:17 am

tcross

(@tcross)

Posts: 165

Estimable Member

I would like to join this thread because we are getting ready to go to 12.0.9 but thi smight be a stopper.

Posted : June 16, 2015 4:28 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Exactly what I was thinking @tcross.

Posted : June 16, 2015 4:30 am

chaddix

(@chaddix)

Posts: 177

Estimable Member

We are on CPS 12.0.7 and have experienced windows constantly re-sizing, typically going from maximized to half-screen. When this happens, the window could lose focus...if a user is dictating/typing into a field, the text would not end up in the target field (leading to the perception of "wiped out text"). We typically see this when users are working over wireless on a FAT client. I'm not sure if this is the same issue as you are experiencing, but we have been experiencing windows re-sizing in CPS since we moved from CPS 11 to CPS 12.

Posted : June 16, 2015 4:52 am

ronmoses

(@ronmoses)

Posts: 158

Estimable Member

Topic starter

@SLHV, we've been on SP9 for about two weeks, but this has been going on for months. I'm still gathering answers to your other questions.

@chaddix, that sounds like exactly what we're seeing, though we're not on a fat client. Have you opened a ticket with GE about this?

Posted : June 16, 2015 5:10 am

chaddix

(@chaddix)

Posts: 177

Estimable Member

Ron: I opened a ticket with GE in February. My notes from this ticket indicate that it started after we updated from 12.0.4 to 12.0.7. Our ticket was attached to SPR 61599 which was described to me as an issue where "CPS minimizes". It is difficult to describe the issue unless you see it, but luckily, I was able to take a video of it happening and send it to GE. Hopefully this helps them fix it.

Posted : June 16, 2015 5:32 am

DVI1501

(@dvi1501)

Posts: 80

Trusted Member

We've had it ever since we upgraded to 12.0.7. GE had me turn on Error logging on my thick client, and I waited for it to happen. I was able to pinpoint the bad code and send it to GE so we could be added to SPR61599.

We do have a workaround in the fat client environment. Make your document update screens as big as possible in "minimize" mode, without going full screen. Fat client will remember screen placement and size and open as big as possible without it being maximum. Then when the bug hits to minimize, it has no where to go because it is already on minimized setting. Does not work on citrix though. It took a lot of reinforcement to the providers to stop making the screen maximum because they were all used to doing it.

Posted : June 16, 2015 11:04 am

SLHV

(@slhv)

Posts: 478

Honorable Member

There has to be some reason it isn't affecting everyone. We're on 12.0.7 using MS RDS. No fat clients. No Citrix. Why aren't we affected? The term servers are running the same code as the fat clients.

Posted : June 16, 2015 11:09 am

bwebb

(@bwebb)

Posts: 40

Trusted Member

We upgraded from 12.0.4 to 12.0.8. The screen minimizing got worse post SP8 upgrade. We get calls and emails everyday from upset Physicians.

The user who is on SP9. How is that going for you? Have you had any fall out?

Posted : June 17, 2015 4:52 am

StephanieW

(@stephaniew)

Posts: 19

Eminent Member

I wanted to join this thread because I first reported this issue to GE in May. We are a GE hosted customer in a Citrix environment. It has gotten so bad for one of my providers she is threatening to quit and done most of her work on paper for the past month. So I guess MU is out the window for her at this point and we haven't been able to bill any of the notes she hasn't completed do to this. We are losing money daily on this issue. I've watched her work and it is so back and so often that is unbearable honestly.

My issue started happening with just a couple people then it was several. We installed CCCv9.1 and it seemed to fix most of the users but one provider seems to be the worst. We are currently on CPS12, SP9, Patch1. So even being on the latest and greatest of everything isn't fixing this issue.

Posted : July 29, 2015 4:11 am

RSBojalad

(@rsbojalad)

Posts: 47

Trusted Member

We're having the same issue here. Is there a fix for it yet?

Posted : September 25, 2015 3:58 am

amandaaldridge

(@amandaaldridge)

Posts: 15

Eminent Member

I would like to see what everyone else is doing as well.. We are on 12.0.7 via Citrix. I have providers calling me on a daily basis with a case of the "blinkies" VERY annoying and I need help getting this better.

Posted : October 1, 2015 1:03 pm

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Hey guys don't quote me but I think this may have been fixed in SP10.

Posted : October 1, 2015 5:45 pm

ronmoses

(@ronmoses)

Posts: 158

Estimable Member

Topic starter

@Bovie: I can assure you it has not. If anything we're getting more complaints about it since implementing SP10 than we were before.

Posted : October 2, 2015 12:21 am

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