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Inactivated patients come back to life

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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kmccracken

(@kmccracken)

Posts: 11

Eminent Member

Topic starter

How many others are frustrated with the bug that has been there for almost 18 months now with the patients who are inactivated magically coming back to active status, including deceased patients coming back to life? How are others working around this? It destroys your outreach efforts, your cleanup efforts and your quality reporting. Would love workarounds others have discovered as I am very doubtful we'll see a fix anytime soon although supposedly they may address it in the next service pack...

Posted : May 19, 2015 3:51 am

chaddix

(@chaddix)

Posts: 177

Estimable Member

I have not seen this issue. Are you on CPS or C-EMR? Some action must be triggering the re-activation...has GE identified what this action is?

Posted : May 19, 2015 4:35 am

rlebrun

(@rlebrun)

Posts: 12

Active Member

We have also noticed this. We have CPS 12 for our PM and EMR 9.8 for our EMR.

Posted : May 19, 2015 5:25 am

dmishler

(@dmishler)

Posts: 44

Trusted Member

Yes. We experience this as well. My notes show it as SPR 46000. I believe it's an issue with LinkLogic when trying to match patients. It doesn't look like it's listed in the notes for 12.08 or 12.09.

Posted : May 19, 2015 5:26 am

SLHV

(@slhv)

Posts: 478

Honorable Member

If this is triggered by Linklogic, is include obsolete patients, include inactive patients, and include deceased patients selected for potential matches? If so, you could disable those checkboxes. Then if you receive a message that fails to match, it will show up as an error instead.

Also, somewhere I thought there was an option to create a new patient record for messages with no matching patient. I can't find that at the moment though.

Posted : May 19, 2015 5:46 am

dmishler

(@dmishler)

Posts: 44

Trusted Member

Disabling the checkboxes does nothing for us. When I talked with GE a few months ago, I was told it didn't matter and LinkLogic would try to match regardless.

Posted : May 19, 2015 6:01 am

bruins1986

(@bruins1986)

Posts: 233

Reputable Member

SLHV - that is found in Linklogic -> Task Options -> (task) -> Patient Matching -> General Tab. It is the box that says what to do when a patient match cannot be made (new record, error, ignore).

Thanks

Mike

Posted : May 19, 2015 8:43 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Ah found it @bruins1986. It is only for demographic messages. It does not apply to documents or lab results. That's why I missed it.

Posted : May 19, 2015 8:50 am

kmccracken

(@kmccracken)

Posts: 11

Eminent Member

Topic starter

Unfortunately the problem is that after an upgrade done 18 months ago the system is reactivating people for some reason unknown. The theory we've been given is that if anyone looks at an inactivated chart it comes back to life. Unfortunately, that theory is not terribly logical as we are having anywhere from 300-500 patients per month come back to life, even some that have been inactive 10+ years. I find it hard to believe that users are accidentally clicking "search inactive patients" and pulling them up 300-500 times per month.

Posted : May 20, 2015 1:54 am

SLHV

(@slhv)

Posts: 478

Honorable Member

I agree that seems rather unlikely. I think I would start with a look in the patient database table to see if you can find a 'last change' timestamp for the patient, then correlate it with events in the audit log.

I might also run a periodic query temporarily to identify patients whose status has changed from anything to active.

Posted : May 20, 2015 7:02 am

jrabidea

(@jrabidea)

Posts: 9

Active Member

Does anyone have a report that can identify previously deceased patients? I am looking to identify how many we have.

Thanks,

Jenelle Rabideau

Posted : August 9, 2016 4:14 am

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