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Is there a way to tell when the drfirst cloud is down?

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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tnc

(@tnc)

Posts: 517

Honorable Member

Topic starter

I would like to know if there is a way to discover if the drfirst cloud is down before calling support. They apparently don't know right away because you have to open a case and they take some time to get back to you. I did ping drfirst.com and get the following whether it is up or down:

PING drfirst.com (104.196.244.73) 56(84) bytes of data.
64 bytes from 73.244.196.104.bc.googleusercontent.com (104.196.244.73): icmp_seq=1 ttl=57 time=63.2 ms
64 bytes from 73.244.196.104.bc.googleusercontent.com (104.196.244.73): icmp_seq=2 ttl=57 time=63.2 ms
64 bytes from 73.244.196.104.bc.googleusercontent.com (104.196.244.73): icmp_seq=3 ttl=57 time=63.3 ms
^C
--- drfirst.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 63.225/63.280/63.389/0.300 ms

I am looking to be proactive because I usually do not bother opening cases until after I exhaust my own technical abilities. This would be helpful to know.

Mike Zavolas
Tallahassee Neurological Clinic

Posted : July 27, 2021 12:29 am

mjharunk

(@mjharunk)

Posts: 191

Reputable Member

Mike,

We pushed back our activation date to 8/26 based on performance and syncing concerns with Dr. First and athenaFlow. Can you share more details on the frequency of downtime that you're experiencing with Dr. First?

This is highly concerning given the critical nature of meds in EMR. Any downtime of Dr. First during clinic hours is incredibly impactful.

Posted : July 28, 2021 2:30 am

tnc

(@tnc)

Posts: 517

Honorable Member

Topic starter

It has only happened once so far but it caused clinic problems when it did. From an end user perspective, I do not understand the move to the various clouds as a computing model. From a cloud provider perspective I suppose it makes sense financially. The bottom line is all of these years I have been the "go to" guy when there are issues, and I fix them. I have always been proactive so that we have minimal issues. When a cloud resource is down, it is just down, usually without a time frame for recovery. When I discover that it is a cloud issue then I get to be that messenger everyone hates.

It would have been very little help to be able to tell that the drfirst cloud was down on that day but what else can I do but monitor {cloud} things and try to be proactive?

Posted : August 2, 2021 6:31 am

mjharunk

(@mjharunk)

Posts: 191

Reputable Member

I'm with you. At least with Surescripts if it was down you could still edit meds and prescribe (paper or fax). An unplanned Dr. First outage renders the EMR useless. Very concerning moving forward.

Posted : August 3, 2021 6:56 am

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