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KB Updates causing problems?

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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adelgado

(@adelgado)

Posts: 6

Active Member

Topic starter

Has anyone noticed if the last few KB updates caused problems, such as breaking custom CCC forms, interrupting Immunization History Views?

Any feedback is appreciated.

Thanks.

Posted : January 9, 2015 9:48 am

bruins1986

(@bruins1986)

Posts: 233

Reputable Member

I swear I read this on these forums but I cannot find the post so I just wanted to post that since we installed the December KB update (we are EMR 9.8.6) we've run into a lot of EMR downtimes requiring the server and Jboss1 to be restarted. This has happened three times in Live and once in Test. We've had this KB for less then a week. The reason I am surmising this is the cause is that it is the only recent change we've made to the system (and the only thing we've changed in both TEST and LIVE in a long time).

We've been all over GE engineering to review this and have had little movement as to the cause. Has anyone else experienced anything similar to this issue?

Posted : January 15, 2015 8:51 am

bruins1986

(@bruins1986)

Posts: 233

Reputable Member

We had persistent crashing after the most recent KB update (the full KB update). GE had us make some changes across the board in an effort to fix the issue (they stated it was not KB related). One of the changes was to repair a database column header that was corrupted (from the KB update). In full disclosure, like I stated, we made two other changes as well. We stopped crashing after these changes were all put into the system.

As a bit of more information: the only change we had made in Live preceding the crashing was the KB update. If any others start experiencing crashing post KB update have GE confirm your table column headers are as they should be...

Thanks,
Mike

Posted : January 26, 2015 6:33 am

draganailic

(@draganailic)

Posts: 7

Active Member

We had a problem with January KB Update where Problem Search stopped working (crashing). Luckily it happened in test only. The same update applied to LIVE and other environments didn’t break anything, strange. It turned out that it is a GE known JBoss issue and according to them it can sporadically happen with any KBase update in the future. GE suggested doing the following and it did help.

1. Stop jBoss Service
2. Go to jBoss Directory: C:\Program Files\Centricity Practice Solution\jboss\server\default\Solr
3. Delete all FS, PM, and QS folders for all websites
4. Restart jBoss

Posted : April 1, 2015 6:41 am

JillSnider

(@jillsnider)

Posts: 110

Estimable Member

Both February and March KB's ran REALLY fast for 9.8.7. We were informed there were "infrastructure issues" and it would be fixed next month. The only thing these to KBs update is the date for MediSpan.

Posted : April 6, 2015 11:16 am

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