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Merging Pharmacies

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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Beth Ann

(@beth-ann)

Posts: 135

Estimable Member

Topic starter

I have been working on merging duplicate pharmacies but notice the sources pharmacies is not merging into the destination. I receive a pop up stating the merge has been successful but when I look after the merge and the following day the pharmacies have not been merged. Any thoughts?

Thank you in advance for your help.

Posted : February 14, 2018 3:22 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Do you happen to have the "show inactive" box checked? I expect, but don't know for sure, when pharmacies are merged, one would be given a status of inactive rather than actually deleted.

-dp

Posted : February 14, 2018 3:39 am

Beth Ann

(@beth-ann)

Posts: 135

Estimable Member

Topic starter

Good Thought but there is not an "inactive" box we are on EMR 9.8 unsure if that makes a difference but thanks for the thought.

Posted : February 14, 2018 3:47 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

You may want to try removing them from within the ESM console. I usually get a message stating you "cannot merge an online pharmacy" and it fails, even if you are merging an offline into an online. I just remove the offline pharmacy instead of merging. I also took the ability to create a pharmacy away from everyone except myself and a couple of our nurses.

Posted : February 14, 2018 3:54 am

Beth Ann

(@beth-ann)

Posts: 135

Estimable Member

Topic starter

We have not seen how we can take the priv away or else we would we are currently on EMR 9.8 and do not see how we would be able to restrict this priv if you have a way please let us know and we will try it out. I will try the EMS Console route. Appreciate the help.

Posted : February 14, 2018 4:13 am

Adam Daniel

(@adaniel)

Posts: 524

Prominent Member

Going through the same issue, have a ticket open with GE for awhile now. It is apparently a know "rare" issue but they did at least acknowledge it as a known thing.

Posted : February 14, 2018 4:45 am

JBell

(@jbell)

Posts: 285

Honorable Member

I also have heard from GE that after you merge you need to remove the inactive pharmacy or there is something that happens where it tries to match again? Wish I had a better explanation but after I merge a pharmacy I always delete the inactive pharmacy from the system.

Hope that helps.

Janet

Posted : February 14, 2018 5:24 am

ldement

(@ldement)

Posts: 3

Active Member

If the pharmacies are mapped to send electronically, they will not merge until they are unmapped.

Posted : February 14, 2018 7:10 am

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