Notifications
Clear all
Topic starter
Has anyone ever run into where the mouse goes crazy and opens folders and moves around when dictating notes in Charts? We had one nurse having the issue and replaced the computer and the issue when away, i assumed it was pad sensitivity, but we turned it off and it still did it. Now another nurse is having the same issue. This is a hosted solution, we use Quatris as a host. The nurse stated it is almost like someone is logged in with her.
Posted : May 29, 2019 4:55 am
I would be willing to help you try to sort this out. We are partnered with Quatris and know their environment very well. Let me know when a good time to look would be.
Best,
Chris McDonald
cmcdonald@optumus.com
Posted : May 29, 2019 6:00 am
Check the remote desktop settings on her computer. (Right click on the remote desktop icon, and choose "edit.") The username should ONLY show the domain, not an actual person's login ID. We once had strange issues like this when a user saved her user login as the default for that computer. So, when another user went to log in, they were actually logging in as the first person.
Posted : May 29, 2019 6:57 am
I think that's in scope to be fixed with SP3.
| CISDB00068343 | TOC reported the cursor jumping in a form control while dictating using Dragon | 39352 | CPS | Yes |
| CISDB00062317 | Screen flickering makes mouse end up in different locations on form. | 22094 | CPS | Yes |
Posted : May 29, 2019 8:28 am
Topic starter
I know if I login to Centricity when I am logged in on another machine, it boots the previous login out. At least on the Centricity side, or are you referring to the desktop?
Posted : May 29, 2019 8:35 am
Yes, the remote desktop icon on the user's PC/laptop. If you right click and pick "edit," you should be able to view the settings. Sometimes, when people log into the remote desktop connection from their computer, they get the option to save their login info. They should be saying no to that question, but it's possible that someone said yes. When it does that, it saves the domain, the username, and the password. So, if someone else uses that computer and clicks that icon, they may be logging in as someone else. However, it looks like someone else posted that your problem may be a known issue, so this may not help.
Posted : May 30, 2019 12:55 am
We're very familiar with the cursor jumping issues with Centricity, but they don't involve opening folders or moving the mouse around. The Centricity problem supposedly fixed in SP3 generally causes lists to refresh when not needed (so your highlighted row/user/alert jumps down out of view), cause the cursor (not the mouse) to jump to a different part in the document (causing dragon dictation to get jumbled up), or the cursor to jump to a different part in a text box or other field. This problem has been driving our doctors crazy since we updated to 9.12.2. There is also a "fix" for this, but it made the problem worse at our facility, so we had to back it out.
Thanks,
Wade
Posted : June 10, 2019 6:39 am
