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Pressing Return makes form go blank

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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cmalone

(@cmalone)

Posts: 4

Active Member

Topic starter

When pressing enter inside any form it causes the form to go blank. All of the form components disappear. The text still reads right and it flashes right before it disappears. The text is still right for the form.

You can go to the next form and come back and it appears again. But any time you press enter it just goes blank.

Has anyone every experienced this and what is the fix?

Posted : June 21, 2017 7:29 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

in for the fix

Posted : June 21, 2017 7:35 am

pdangelo

(@pdangelo)

Posts: 140

Estimable Member

We have had a similar issue but only with the html prescription form - and only for some users. If we let the thing blink long enough, eventually, the form will load. It almost acts like it's trying to calculate something. We used to see similar behavior when someone would type a weight or height wrong by mistake and include a letter or symbol. A simple typo would set the whole vitals form off; I think because it was trying to calculate the percentiles, BMI, or something. My users know to be careful of this now, so I haven't had complaints in a long time. However, if someone could figure out the "blinking" form issue, that would be great. Our GE reseller has been working on this for months, and has an open GE case. I think they think we're crazy. All I know is that I can't find a common denominator on this one. Any one with a fix, please let me know!

Posted : June 21, 2017 8:08 am

Lee

(@lee-cooper)

Posts: 348

Reputable Member

Typically this type of error implies an error exists in the code; either the form, a different form in the update, or the update template.

I would first verify that the EMR did not insert the random ] character in the document template. If it is there, remove it and see if the behavior continues. Side note: The ] issue is an old issue with the EMR that has unfortunately forced a monthly review of all document templates to remove them. Failure to do so usually results in errors within the update (some of which can only be seen in a MEL trace).

If the issue is not the template, isolate the form itself in the update and try to replicate it. If you can, start a MEL trace, it might clue you in on the issue. I suspect it might be either a visibility or suppression block problem or a critical MEL error that prevents the form from refreshing.

Hope this helps.

Posted : June 21, 2017 10:35 am

cmalone

(@cmalone)

Posts: 4

Active Member

Topic starter

Thanks for the reply, I am working through your suggestions and did find 6 or so document templates that had open brackets.

I have not fixed my issue yet but at least I'm cleaning up a little in the process.

I'll let you know when/if I find a specific fix to my problem

Posted : June 23, 2017 3:30 am

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