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Printed precriptions being rejected by pharmacies

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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clmoe

(@clmoe)

Posts: 53

Estimable Member

Topic starter

We have several pharmacies that are rejecting our printed prescriptions due the generic NON-watermark paper being used (plain white paper). We have found that the sophisticated printers and scanners are having no impact to the microprint signature - the clarity of the text remains intact. Are others experiencing the same issue where pharmacies are rejecting the prescriptions? Have others reported issues regarding the overall formatting of the prescription. I found in my testing that I could replicate the entire prescription including microprint using MS Word without issue.

We are now entertaining the idea of using Troy software for our printing needs that is integrated into CPS. Any thoughts on this software?

Posted : February 4, 2016 10:33 am

relliott

(@relliott)

Posts: 145

Estimable Member

We have been using Troy software for about 4 years and like it's functionality.

The only problem is if the provider prints out a script that has to be faxed with the watermark on it, the pharmacies won't take that and the faxes tend to be very dark on their side. Providers have learned to print on plain paper in those instance that the hard copy has to be faxed.

Otherwise, it has worked great and no "special" paper needed.

Posted : February 4, 2016 12:41 pm

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Probably depends on what state you are in. A few years ago we had to start using the special watermarked paper in WA. We just buy the paper and print on it.

Posted : February 4, 2016 5:03 pm

watkinsd

(@watkinsd)

Posts: 21

Eminent Member

We use prescription paper made especially for printing prescriptions. We have had no problems.

Posted : February 5, 2016 4:29 am

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