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Registration -> Attachments-> Acquire Crashes CPS 12.2.2 -- Has anyone seen this before?

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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vrdlc

(@vrdlc)

Posts: 135

Estimable Member

Topic starter

We are currently working on building a test environment that mimics our production environment in order to practice upgrading to 12.2.2 from 12.0. In Registration, clicking on the paperclip image, then clicking "Acquire" crashes Centricity completely, leaving a dll error.

GE apparently has known about this bug since v. 12.0.7, but there isn't a solution or a workaround. Our 12.0 production environment doesn't have this issue (although there, if you click "Acquire", then cancel out of the source selection window, it crashes for a different reason).

Has anyone experienced this before? It's been around a long, long time. If anyone has any insight, that would be very helpful. Even just commiseration would be nice.

Posted : August 21, 2017 9:33 am

SLHV

(@slhv)

Posts: 478

Honorable Member

I wasn't aware of this so I tested it. Sure enough I can duplicate it in 12.0.12. It is a Windows crash.

In my case, and I'm betting yours, the problem is caused because C:\Windows\twain_32.dll and C:\Windows\en-US\twain_32.dll.mui is missing.

I copied them from a Win 7 PC to our terminal server. After that, I would get the select source dialog. Now, I hit cancel because I didn't have any TWAIN sources, and CPS crashed like you mention.

-dp

Posted : August 22, 2017 6:29 am

vrdlc

(@vrdlc)

Posts: 135

Estimable Member

Topic starter

How interesting. I found those two dlls you mentioned and put them in the correct places in our 12.2.2 test environment. Now we get the source selection window and the CPS crash when we cancel it.

How did you determine the issue was with those two dlls specifically? Any idea why these don't get built when CPS installs in the first place? Or any idea how your (and our) old system had these? This is totally baffling to me.

Thanks for the insight!

Posted : August 22, 2017 8:13 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Finding issues like this can sometimes take some detective work, and sometimes it can be really easy. In this case, it was easy.

I used procmon ( https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) to monitor my cpopm06.exe process when I clicked on the attach button. Then I watched for what failed. First was twain_32.dll. The second attempt was the .mui file. After putting copies of the files where CPS wanted them, it worked.

No idea why they aren't where CPS expects them, or if they used to be installed when CPS was installed. I guess we don't have anyone using the attach button, because as far as I know we've never had it reported as an issue.

-dp

Posted : August 22, 2017 8:23 am

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