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SP.11 Orders Module Error

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

15 Posts

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sgredvig

(@sgredvig)

Posts: 41

Eminent Member

Topic starter

Hello,
We have upgraded to SP.11 in our test environment.
We have a variety of our service providers set up to not print any form in our current system. In the admin configuration we have selected 'No Form' in the Test form area of the service provider set up, so nothing prints out.

With SP.11 we are getting an error with using these service providers and only in a particular way.

Here is the scenario- the order is entered in the orders module, the service provider is set, the user clicks "Okay". When they end and sign the update they get an error that reads- " This field has been changed by another user. Press yes to use your value. Press No to use other value"

We DO NOT get the error if the user signs the orders within the orders module and then signs the update entirely.

Is anyone else seeing this with service providers that are set to not automatically print anything?

I started a case with GE and just waiting to hear back.

Thanks!

Posted : December 15, 2015 10:46 am

mond08

(@mond08)

Posts: 74

Estimable Member

We are seeing our order requisition slips print out completely blank when the orders are signed via "Sign Document". If orders are signed in the orders module, then everything works appropriately. We have a case with GE as well.

Posted : December 15, 2015 10:55 am

DVI1501

(@dvi1501)

Posts: 80

Trusted Member

We are seeing this in other forms (like vitals), not just orders. There is only one person in the note. Guess I get to call GE next!

Posted : December 15, 2015 11:03 am

gibsonmi

(@gibsonmi)

Posts: 827

Prominent Member

We haven't upgraded to SP 11 yet in production yet, but in our SP 11 test system I had the same thing happen in a chart maintenance document while adding a medication. I know for a fact there was no one else logged into that database. We are on the CPS product

Posted : December 15, 2015 11:10 am

mikeseale

(@mikeseale)

Posts: 344

Reputable Member

We moved to SP11 this week, and we are having the same issue as mond08. I'm putting a ticket in with GE to add our company to the list.

Basically, if you sign the orders within the visit in the orders module or a MEL_SIGN_ORDERS button, everything prints out correctly. If you sign the orders during the end document process, you get a blank form.

Posted : December 16, 2015 6:45 am

drjjon2

(@drjjon2)

Posts: 1

New Member

Thank you. I thought I alone.

We upgraded after hours 12/11 and are having this issue. Signing the order in the orders module is our workaround for now.

We have created a ticket as well.

Thanks,

Jon Schwalb

Center for Rheumatology

Albany, NY 518-527-8224

Posted : December 16, 2015 9:31 am

kdevin

(@kdevin)

Posts: 75

Estimable Member

We installed SP11 over the weekend. This week our business office is reporting an increase in charges not crossing over to our PM system and an increase in Charges not coming over with the Visit ID attached.
We are having a hard time pin pointing the problem. In one case we see the visit ID attached to the office visit, but its pretty clear in the interface engine that the message does not include it.
Some the charges that are missing can not even be manually exported in Link Logic to resend them.
Is anyone else seeing something like this?

Thank you,
Kathy Devin
Rockwood Clinic 509-342-3808
[email protected]

Posted : December 17, 2015 1:34 pm

dcarpenter

(@dcarpenter)

Posts: 323

Reputable Member

Add us to the long list of people this is happening too. I'll put in a ticket as well to try getting this case more urgency. We will start having our staff sign in the order module as well.

Posted : December 21, 2015 12:56 pm

jamesedward

(@jamesedward)

Posts: 257

Reputable Member

Kathy Devin >> in terms of Orders not going out correctly, what we've seen occur in the tables is that the "CHANGE", "PUBSIGN", and "PUBUSER" tables don't always update when the Sign button is clicked.

The "non-orders" tables often show Change=6 InProcess.

Thus, export items may not be getting selected (since they don't appear to the system as Signed).

We wrote an SQL to go through all the tables within a Chart, find those values still "in process", and fix the values appropriately.

Posted : December 22, 2015 11:37 am

Crystalf

(@crystalf)

Posts: 10

Active Member

Are you able to reproduce the vital signs issue? Do your vital signs disappearing? It was the first issue that was reported to me. That they are getting a pop-up that someone modified the note, but no one did that we are aware of. Depending on the answer they select their vital signs disappear. I'm having issues recreating in on demand to show our VAR and have them look at it. Just yesterday the same user brought up the order module issue and I've been trying to dig down to see if they are related. Our VAR doesn't think so, but I'm not convinced yet. Any steps to help replicate on the vital signs form would be helpful.

Thank you.

Posted : December 29, 2015 6:27 am

mmcguire

(@mmcguire)

Posts: 9

Active Member

Since we up graded to SP 11 we have been having the same issue. We took it to GE and it apparently is a defect with the application.

Posted : December 29, 2015 11:21 am

YazzChug

(@yazzchug)

Posts: 5

Active Member

Same thing happening with the vitals disappearing and the orders printing completely blank. I have a case with GE as well.

Posted : January 11, 2016 6:04 am

burnsh

(@burnsh)

Posts: 155

Estimable Member

Just wanted to check if there are any updates on this issue? Is the solution just to have provider sign orders if they get the pop-up that says "This field has been changed by another user"? We are experiencing disappearing vital signs. Thanks.

Posted : January 28, 2016 5:46 am

burnsh

(@burnsh)

Posts: 155

Estimable Member

I'm still looking for information on workarounds - I got this information from Patti at CQIC, which may help some people, but seems like a cumbersome workaround (even if you don't log out, having to load another chart and then reload the original just to see vitals...):

I was forwarded an e-mail today indicating that GE has been able to recreate the problem and is working on a fix. The steps to reproduce is included below. It seems that logging out and logging back in will trigger the observation terms to refresh. I have also been told that just changing to a different patient chart and then coming back to the patient where the problem was seen will also trigger a refresh.

This is from the original e-mail on steps to reproduce:

1) Logon as user 1 (hwinston) and bring up patient's chart - don't need to edit any document, just have the chart pulled up

2) Logon as user 2 (pchan) and bring up patient and now start an update and enter vitals (I used the Vital Signs CCC form). click on Text and see that vitals are added

3) Put the chart on hold, checking or not checking the box for "Sign Clinical List Changes" don't make a difference

4) Back to user 1 (hwinston), click edit and the vitals are NOT on the form or on translation

5) Note: If hwinston logs off and back on, the vitals will be there

Posted : February 2, 2016 4:56 am

mikeseale

(@mikeseale)

Posts: 344

Reputable Member

Is there a SPR for this particular issue? We see this a lot, and I would like to add our company to the list.

Posted : March 24, 2016 9:41 am

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