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SP11 Problem Error

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

7 Posts

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asears

(@asears)

Posts: 49

Trusted Member

Topic starter

Hello,

We just upgraded to Service Pack 11 for CPS this past weekend and immediately after the intall we have been having a problem with adding a diagnosis. Anytime a user tries to add a problem they are getting a system error. They get this error the most when they are typing their search term in the "Search For:" section using Custom Lists. They may be able to get in a couple letters before they get the error. If they press OK, they can keep typing (it doesn't crash), but they will get the error a second or two later (whether they continue to type or not).

Has anyone experienced this or know why this may be happening? We put in a ticket with GE yesterday, but don't have a resolution from them yet.

Thanks!
Bree

Posted : December 21, 2015 7:33 am

swestfisher

(@swestfisher)

Posts: 132

Estimable Member

I haven't seen this with SP 11 - nobody really testing over the holidays, but in previous versions we have had to reinstall jboss to resolve this issue.

Steve

Posted : December 21, 2015 7:45 am

mond08

(@mond08)

Posts: 74

Estimable Member

Are you crashing? if so what does it say in the crash details section of the pop up?

Dave

Posted : December 21, 2015 7:58 am

acantu

(@acantu)

Posts: 722

Prominent Member

we do not have this issue, however from what it sounds like, on previous versions, we did have this issue and having to uninstall the website/cps jboss and re-installing it usually fixed the problem.

Posted : December 21, 2015 8:00 am

asears

(@asears)

Posts: 49

Trusted Member

Topic starter

It doesn't actually crash. We can press OK and the application remains open and we can continue typing (to get another few errors as we go). But it is completely blocking the ability to use our custom problem lists.

Message: A system error has occurred. Please contact your system administrator for assistance. (Exception ID: CENOSGCPSAPP1450720793388)

Exception:
CommonServiceLayerException: A system error has occurred. Please contact your system administrator for assistance. (Exception ID: CENOSGCPSAPP1450720793388)
at GEHC.Centricity.Common.Application.ServiceLayer.CommonWebServiceClient.CallWebService[TReturn](Func`1 webServiceCall)
at GEHC.Centricity.Common.Application.ServiceLayer.CommonWebServiceClient.QuickSearchProblemCodesByList(String query, Decimal customListId, Int32 numOfResults)
at GEHC.Centricity.Common.UIControls.Application.Chart.ViewModel.QuickSearchControlVM.ServiceLayerQuickSearchProblemCodesAsync(String searchText, Int32 numResults, Int64 requestNumber, IDispatchThread dispatchThread)
FaultException`1: A system error has occurred. Please contact your system administrator for assistance. (Exception ID: CENOSGCPSAPP1450720793388)

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at GEHC.Centricity.Common.Application.ServiceLayer.Proxy.CommonWebservice.QuickSearchProblemCodesByList(QuickSearchProblemCodesByList request)
at GEHC.Centricity.Common.Application.ServiceLayer.Proxy.CommonWebserviceClient.GEHC.Centricity.Common.Application.ServiceLayer.Proxy.CommonWebservice.QuickSearchProblemCodesByList(QuickSearchProblemCodesByList request)
at GEHC.Centricity.Common.Application.ServiceLayer.CommonWebServiceClient.c__DisplayClass1a.b__19()
at GEHC.Centricity.Common.Application.ServiceLayer.WebServiceClientBase`2.CallWebService[TReturn](Func`1 webServiceCall, Boolean exitOnUnknownException)
at GEHC.Centricity.Common.Application.ServiceLayer.WebServiceClientBase`2.CallWebService[TReturn](Func`1 webServiceCall)
at GEHC.Centricity.Common.Application.ServiceLayer.CommonWebServiceClient.CallWebService[TReturn](Func`1 webServiceCall)

Posted : December 21, 2015 8:01 am

mniska

(@mniska)

Posts: 22

Eminent Member

We have had this issue in the past and the fix was to reinstall the website (on the JBoss server I believe).

Posted : December 21, 2015 11:41 am

asears

(@asears)

Posts: 49

Trusted Member

Topic starter

Reinstalling jboss last night fixed the problem. Thank you for your help!

Posted : December 22, 2015 11:22 am

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