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Screen Flickering / Resizing Issue SPR# 61599

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Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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htabor

(@htabor)

Posts: 30

Trusted Member

Topic starter

Has anyone else had this issue or know what release this is going to be fixed? SPR# 61599

This is a huge problem for our doctors, some users get this issue multiple times a minute.

Posted : March 17, 2015 9:33 am

lpruittms

(@lpruittms)

Posts: 13

Active Member

We have the same issue at our site. Would love an update as well.

Posted : March 17, 2015 12:33 pm

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Edited title to add SPR number.

Posted : March 18, 2015 3:10 am

mikeseale

(@mikeseale)

Posts: 344

Reputable Member

We get this a lot. Everytime you add an order the screen will resize and sometimes lose focus and go behind other screens.

Posted : March 18, 2015 3:44 am

archived-user-5606

(@archived-user-5606)

Posts: 3

New Member

Yes we are having this quite regularly here as well. It is aggrivating.

Posted : March 18, 2015 11:35 am

mfriend

(@mfriend)

Posts: 3

Active Member

We are having the same window resizing issue. We have been told by our VAR that it is SPR 62420. Apparently GE is still trying to find the root cause. Our providers are stating that it is getting worse as time goes on.

Posted : March 19, 2015 3:26 am

gruhlin

(@gruhlin)

Posts: 72

Estimable Member

We are having this issue as well. We will be calling today to add our name to the SPR list. 🙁

Posted : March 20, 2015 2:30 am

Brandon Anis

(@novaadvancedortho-me)

Posts: 16

Eminent Member

This just started becoming a major issue for us all over the place. Users' love when we give them the favorite answer of "It's a known issue."

Posted : March 26, 2015 9:38 am

Suzi Anderson

(@suzi-anderson)

Posts: 6

Active Member

We are having this issue as well. Our physicians are very upset and very irritated that this is not fixed. I have also had a few physicians stating that the screen flickers and if dictating directly into the chart, they lose a few letters of their dictation. Which SPR is which issue? SPR 62420 vs SPR# 61599?

Posted : April 17, 2015 2:09 am

hinks2000

(@hinks2000)

Posts: 50

Trusted Member

We too have this issue and it seems to be amplified after a CVS has been generated (prior to signing document to hand to the patient on the way out of the clinic). Jake

Posted : April 29, 2015 9:18 am

Userid82

(@userid82)

Posts: 29

Eminent Member

We are seeing these issues but have not diagnosed yet. I have little to contribute to the discussion but would like to be part of any updates as far as this SPR being repaired. I did not see anything for this in the 12.09 release notes.

Seeing this interrupt our voice recognition service is fairly new as I have not heard complaints about this until this week and then heard this from 3 users.

Posted : May 14, 2015 11:43 am

Userid82

(@userid82)

Posts: 29

Eminent Member

Is there any connection with this and Dragon Voice Recognition services? My doc's are beginning to report this but the primary example is when utilizing voice recognition. Is there a command that may be equating via the service to force a screen resize keystroke? I know Windows key up and down will toggle but wondering if something's being called accidentally.

Posted : May 20, 2015 9:52 am

htabor

(@htabor)

Posts: 30

Trusted Member

Topic starter

We are on 12.0.9 now and are still having the issue, just as frequently. I believe this is slated for 12.2. We are getting this issue on workstations with and without Dragon. We can't seem to find anything that is causing the issue or anyway to make it happen less often.

Posted : July 20, 2015 5:07 am

sharansunkara

(@sharansunkara)

Posts: 83

Estimable Member

We are also having this issue with one of our Doctors. Screen flickers and she looses part of her A & P on the note. We have an open ticket with Centricity and we were told that SP10 update would fix some of these errors. We updated this past weekend to 10, so far we havent had any flickering but I am not sure if the update actually fixed this. I am going to give it a few more days.

Posted : October 5, 2015 11:07 am

mguest

(@mguest)

Posts: 11

Active Member

I am on SP10 and it is happening a lot to our providers.

Posted : October 8, 2015 11:16 am

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