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Script Errors

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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NataliaVital

(@nataliavital)

Posts: 1

New Member

Topic starter

Has anyone encountered an issue where script errors keep popping up within the registration section of CPS? We have received an influx of tickets from the reception department getting these script errors

We have noticed that it is a script error related to Visualutions.

We have contacted both Visualutions and GE and were unsuccessful at finding the root cause

The script error contains the following:

An error has occurred in the script on this page

Line: 163

Char: 4

Error: Unable to get property 'className' of undefined or null reference"

Code: 0

URL: https://organizationservername:9080/centricityps/cps/visualutions/frameworks/Frameworks.jsp? 1526527641129

Posted : May 29, 2018 11:20 am

acantu

(@acantu)

Posts: 722

Prominent Member

Sounds like it is 100% Visualutions issue. Script errors occur when they have an incorrect JavaScript in the included links in registration or scripts are being blocked by IE.

Posted : May 29, 2018 11:23 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

We get them from time to time. Wiping the Citrix profile seems to help, but the issue will come back over time.

Posted : May 30, 2018 5:35 am

lauraplane

(@lauraplane)

Posts: 8

Active Member

We have been seeing this and it is more frequent since we upgraded to CPS 12.3.1.

We reset the user profile and make sure the Citrix receiver version is 4.6. We have not opened tickets with Visualtions or Alliance Chicago yet (we are hosted by AC).

It seems random and does not really cause any issues although it is annoying.

Posted : September 19, 2018 4:12 am

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