Notifications
Clear all
Topic starter
Has anyone encountered an issue where script errors keep popping up within the registration section of CPS? We have received an influx of tickets from the reception department getting these script errors
We have noticed that it is a script error related to Visualutions.
We have contacted both Visualutions and GE and were unsuccessful at finding the root cause
The script error contains the following:
An error has occurred in the script on this page
Line: 163
Char: 4
Error: Unable to get property 'className' of undefined or null reference"
Code: 0
URL: https://organizationservername:9080/centricityps/cps/visualutions/frameworks/Frameworks.jsp? 1526527641129
Posted : May 29, 2018 11:20 am
Sounds like it is 100% Visualutions issue. Script errors occur when they have an incorrect JavaScript in the included links in registration or scripts are being blocked by IE.
Posted : May 29, 2018 11:23 am
We get them from time to time. Wiping the Citrix profile seems to help, but the issue will come back over time.
Posted : May 30, 2018 5:35 am
We have been seeing this and it is more frequent since we upgraded to CPS 12.3.1.
We reset the user profile and make sure the Citrix receiver version is 4.6. We have not opened tickets with Visualtions or Alliance Chicago yet (we are hosted by AC).
It seems random and does not really cause any issues although it is annoying.
Posted : September 19, 2018 4:12 am
