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Service Pack 10 gotchas so far

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Bugs, Known Issues, Open Cases

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ljburnham

(@ljburnham)

Posts: 331

Reputable Member

Hi Bovie
Any update from GE about the ADD_FORM_COMP issue? I have a text file that adds forms as the previous one fills up. The Cardiologists won't be happy with them opening at the end of the list.
Thanks
Laurie

Posted : September 9, 2015 11:11 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Laurie,

Yes and and no. I just heard back from my VAR today but hadn't had a chance to post until now. Word is GE said this was related to SPR55244. I'm trying to get some details of when it might be fixed. I'll keep everyone posted.

Posted : September 9, 2015 3:58 pm

mcarlo

(@mcarlo)

Posts: 66

Trusted Member

Hi,

I spoke with GE this morning they said SPR55244 was for AFTER_CURRENT being broken and the work around was to use the ordinal formula. I told them we tried the ordinal formula and the Insert Form function and they weren't working . She stated they would continue trying to figure out what broke the MEL in SP10.

Posted : September 11, 2015 5:36 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

That's what my VAR told them is we weren't using the After Current but they said it was still the same SPR.

Posted : September 11, 2015 9:50 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Hey CHUG,
I'm hearing GE is going to try and get the fix for ADD_FORM_COMP into SP12. Still if you have the issue call in and get attached to the SPR.

Posted : September 15, 2015 2:39 pm

RSBojalad

(@rsbojalad)

Posts: 47

Trusted Member

Any update of the ADD_FORM-COMP issue? Is SPR55244 the correct SPR for this issue?

Thanks

Posted : October 2, 2015 6:25 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Latest word is SP12 for the add form comp issue.

Posted : October 2, 2015 6:46 am

jhuckaby

(@jhuckaby)

Posts: 2

New Member

Has anyone noticed any performance issues after upgrading to sp10? We upgraded from CPS 12.0.7 and now we are experiencing lag when checking boxes, clicking buttons that make multiple selections, and dropdowns. This lag varies greatly but gets so bad at times that it is causing the providers to run behind schedule. One odd thing I've noticed is that Java has went from using a couple of gigabytes to about 250k. I just ran the server configurator again at GE's direction and am not seeing any improvement. I'm not really confident that the "server configurator" really configuring Jboss the way it should.

Justin

Posted : October 5, 2015 4:03 pm

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

jhuckaby
What version of CCC are you on? We are still on basic and 8.3.8, and have some of the same issues. I plan on upgrading this weeked, so we'll see if that helps.
Laurie

Posted : October 6, 2015 2:09 am

Sam

(@sam)

Posts: 371

Honorable Member

jhuckaby,

We upgraded from SP7 to SP10, but are not having the issues you describe. We're running CCC v9.0.0.54

Posted : October 6, 2015 2:52 am

tnc

(@tnc)

Posts: 517

Honorable Member

We moved from 12.0.6 to 12.0.10 and we have not encountered the problem described here. I am assuming you are referring to your app/jboss server with the java memory usage and I think that is a source of concern. Did you happen to add RAM to the machine after installing jboss? If so there may be a setting in C:\Program Files\Centricity Practice Solution\jboss\jsw\wrapper.conf
which may need to be tweaked. I had to change

wrapper.java.additional.7=-XX:MaxPermSize=384m
wrapper.java.additional.6=-Xmx9G
to
wrapper.java.additional.7=-XX:MaxPermSize=512m
wrapper.java.additional.6=-Xmx11059m

This was a GE support thing so I am not sure what it did but it helped. When I went to 12.0.10 this file was recreated with the former settings but I did not add memory this time. I built a new VM at the time and just forgot to allocate more than the initial 4GB RAM before install Jboss. Adding it after the fact made matters worse. It seemed to be an issue even after a reinstall too.

You can try that, too, if you haven't already. Backup the source folder and jobs.txt, uninstall jboss, delete \Program files\Centricity Practice Solution folder and reinstall.

Mike Zavolas
Tallahassee Neurological Clinic

Posted : October 6, 2015 4:03 am

emaher

(@emaher)

Posts: 71

Estimable Member

I’ve found that by first calling OPEN_FORM_COMP to open the current form, and then calling ADD_FORM_COMP with the AFTER_CURRENT works.

I'm guessing the call to OPEN_FORM_COMP properly sets the current form pointer. I don't know if it works with ordinal values.

YMMV.

Posted : October 6, 2015 10:09 am

chaddix

(@chaddix)

Posts: 177

Estimable Member

emaher,

Thanks for the advice! This is a perfect solution.

For anyone else who might attempt this solution, I found something quirky about the way ADD_FORM_COMP w/ AFTER_CURRENT works. Let's say you have 2 forms: FormA; FormB, and you want to use ADD_FORM_COMP to add a new form (FormC) between them:

OPEN_FORM_COMP("Enterprise\FormA")
ADD_FORM_COMP("Enterprise", "FormC, "AFTER_CURRENT")

This will work...except in a situation where you built a document template that has FormA and Form B on the same line in the document template:
[MLI_FORM:Enterprise\FormA][MLI_FORM:Enterprise\FormB]

In this instance, ADD_FORM_COMP will interpret these 2 forms as 1 form, and add FormC after FormB.

Uncovering this one took way too much effort...if this explanation can save just one person that headache, I'll be happy.

Posted : October 6, 2015 11:28 am

emaher

(@emaher)

Posts: 71

Estimable Member

After a little more experimentation I have found:

1) Calling open_form_comp in the current form only reliably works if you want to insert a single new form. If you try to insert more, they might get inserted where you want, and they might not. Calling open_form_comp multiple times will not work as it actually opens the form multiple times.

2) the add_form_comp AT_BEGINNING argument appears to always work.

Posted : October 9, 2015 5:27 am

jgarnett

(@jgarnett)

Posts: 36

Trusted Member

We installed SP10 a few days ago in our test system and we are crashing every time we try to open the problem list. Anyone have any thoughts on a fix for this?

Posted : October 30, 2015 4:54 am

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