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I've been receiving user complaints that state the "Sign Clinical List Changes" checkbox that appears when ending a document will sometimes become unchecked.
USER:
"Currently, when i start in CPS and add an order, i have to click "sign clinical list changes" every time i log out and then log back in.
Once click "sign clinical list changes", it should save it always in my settings- even once i log out and log back in."
I have tried troubleshooting this issue, but I can never replicate the problem. It seems the Sign Clinical List Changes" box always default its previous status. If it was unchecked when the last document was signed, it will be unchecked the next time a document is ended. If it was checked when the last document was signed, it will be checked the next time a document is ended.
Am I understanding this correctly?
Is there a way to ensure the "Sign Clinical List Changes" is checked by default?
Posted : November 14, 2018 2:18 am
No you are correct. I'd make sure the user hasn't shared their credentials (accidentally of course) and make sure the "other" user isn't messing with that checkbox.
I'm not aware of a setting that allows you to default it one way or another. How you explained is exactly how I've seen it work since CPS2004.
Posted : November 14, 2018 7:56 am
I would make sure that the users is logging out properly. We had a widespread issue of users making custom folders in their Flags section, and when they "logged out", all their customization disappeared. It turns out they were clicking the red X in the top of the window, instead of properly logging out. When they logged out correctly, the changes saved!
Have the user try to do a few notes, log out, and then log back in with you watching. If they log out properly, and still the default goes away, it may be something else.
Posted : November 15, 2018 7:06 am
