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System error when signing a note

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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jmazurow

(@jmazurow)

Posts: 86

Estimable Member

Topic starter

We have one encounter, that contains one custom form. When some users try to sign the note, they get the following error, but others do not get this error. Has anyone ever seen this ? I do not find any user restriction code in the form itself. Thanks.

John
MVHS

System has encountered an error.

User kklotz is not granted access to sign the document 1757...........

EmrServiceLayerException: User kklotz is not granted access to sign the document 1757.......
at GEHC.Centricity.EMR.Model.ServiceLayer.EmrWebServiceClient.CallWebService[TReturn](Func`1 webServiceCall)
at GEHC.Centricity.EMR.Model.ServiceLayer.EmrWebServiceClient.CommitClinicalListChanges(Decimal sdid, Boolean signAll)
at CWpfEmr.CommitClinicalListChanges(CWpfEmr* , Double sdid, Boolean signAll)
FaultException`1: User kklotz is not granted access to sign the document 1757..........

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Posted : September 28, 2015 8:45 am

dduschel

(@dduschel)

Posts: 207

Reputable Member

Is this a sensitive patient? If so, then check the privileges for user kklotz. Our nurses and reception can't print clinical visit summary because they don't have privileges to export sensitive charts. Physicians can.

Posted : September 28, 2015 9:26 am

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