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Unable to remove care alert

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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jessicaw

(@jessicaw)

Posts: 434

Prominent Member

Topic starter

I am unable to remove a care alert in a patients chart. The start date of the care alert was 12-08-2014 and it was entered by a user who has since left our clinic. Does it have something to do with the alert being older than one year? The alert has been addressed and the provider would like it removed from the chart but we are unable to do so. Please help!

Posted : January 27, 2016 7:14 am

dduschel

(@dduschel)

Posts: 207

Reputable Member

you may have to reinstate the user and remove it from their flags or hidden alerts.

Posted : January 27, 2016 7:27 am

jessicaw

(@jessicaw)

Posts: 434

Prominent Member

Topic starter

I did reinstate her thinking that was the problem. But it is just attached to the patients chart and not her desktop...

Posted : January 27, 2016 7:29 am

dduschel

(@dduschel)

Posts: 207

Reputable Member

Probably a silly question but do you have privileges to remove other users flags? I have never seen this be a problem, we have issues where users remove other users flags/care alerts or pop-ups that they should not be removing.

Posted : January 27, 2016 7:41 am

jessicaw

(@jessicaw)

Posts: 434

Prominent Member

Topic starter

Yep. I have administrative rights. And I have no problem removing alerts that we have entered on test patients.
I read on another post that there is a setting that is supposed to suppress flags older than one year(which is what makes me think it may be related to the start date of this flag). However the way I understood that setting is that they would not appear in the chart if they were older than a year. This one still appears in the chart......

Posted : January 27, 2016 7:45 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

I have found if you can't remove them from the desktop, try going to the alerts and flags in the patients chart. You should be able to remove them from there.

Posted : January 27, 2016 8:08 am

DParado

(@dparado)

Posts: 24

Eminent Member

We had the same issue found back in v12.10. It did not matter what we had set for securities, we were unable to touch or edit any flags older than a year. Your issue may be date related in the filters. See the forum here:

https://centricityusers.com/.../parameter-re-flagscare- alerts-older-than-1-year/

I made these changes necessary on the mldefs5.txt to set the filter back 3 years. This fixed the issue. Give it a try on your local and if successful, push through jobs.txt to all end users.

Posted : January 27, 2016 8:47 am

JBell

(@jbell)

Posts: 285

Honorable Member

The person who cited the change flags older than 1 year is correct. We had the same issue where we could see old flags but not do anything to them. I would try that.

Posted : January 27, 2016 2:19 pm

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