Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

Webcam issues using Citrix 7.6 on EMR 9.8.13

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

2 Posts

1 Users

0 Reactions

68 Views

RSS

lwells1

(@lwells1)

Posts: 3

Active Member

Topic starter

Our practice is currently experiencing an intermittent issue when using the webcam in patient registration. When a user clicks on the webcam button a window with "no video feed" will sometimes appear. After some testing, the webcam will capture an image, and Citrix traces have shown there is video being streamed when the "Take Snapshot" button is pressed. We recently upgraded our Citrix 6.5 environment to 7.6. We are currently on C-EMR 9.8.13 _2633. I have deleted the capture.avi, let it rebuild, and fixed permissions on the file. This did not solve the issue. Again it is intermittent, so sometimes the video/capture feed is there. I have called in to GE support, and have been told that this functionality is only supported on thick clients. I am aware of this, and understand this position by GE. I also know several C-EMR users have a similar configuration based on the archives, and have been doing it this way for many years too. I would appreciate any ideas or thoughts on the issue.

Posted : February 20, 2017 9:22 am

lwells1

(@lwells1)

Posts: 3

Active Member

Topic starter

This was fixed with an update to our Citrix environment:

Cumulative Update 3 for XenApp and XenDesktop 7.6 LTSR

https://support.citrix.com/article/CTX217823

Posted : March 29, 2017 7:05 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
0 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0