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eRX RF Qty Disbute

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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ktonse

(@ktonse)

Posts: 15

Active Member

Topic starter

Has anyone had issues with eRX RF requests with the incorrect Qty is going to SureScripts/pharmacy's? We will approve a 90-day to a local pharmacy and it shows that way in the patient's chart, but if the patient's insurance only allows a 30-day supply, the other 60-days do not cross over for refills. Unfortunately, we usually aren't notified until the end of the 30-days, then we call in the rest of the 60-day refills due to the EMR showing we gave a 90-day originally.

Posted : May 16, 2016 9:04 am

marylongcore

(@marylongcore)

Posts: 54

Trusted Member

I am interested in anyone else's response to this, too, though I haven't had any reports of this behavior in our CPS environment. HOWEVER, I as a patient at a non-CPS clinic have experienced the exact behavior, and my physician assured me that he'd sent 90 day's worth to the local Walgreen's pharmacy, and he showed me his screen (Dr. First) that shows it went through. I could only get 30 days at a time, but I should have been able to request the refill online for the next 30. It used to work - until about three weeks ago. Regardless, my physician sent a new RX for the same medication, since the next 60 doses had been "lost" somewhere, and it set off alarms at my insurance company, sending notifications to both my physician and the pharmacy.
I have been in communication with the pharmacist, and he has reported this to their tech support. Evidently, it has been happening since a recent upgrade to the SureScripts software. I asked if he'd had any reports from our own patient base, as I have to track eRX errors and other related problems, and as of last night (5/17/16), he said that none had been brought to his attention. He is going to let me know if it does.

Posted : May 18, 2016 6:37 am

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