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missing documents

Bugs, Known Issues, Open Cases

Last Post by Anonymous 1 second ago

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lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

Has anyone experience this before? I have physicians who swear that they created a phone note or office visit in the patient's chart but now it's not there. I've checked file and error but there's nothing. we are using 12.06.

Posted : December 18, 2014 5:44 am

cisaac

(@cisaac)

Posts: 33

Trusted Member

Have you run the report to see if anyone "discarded" the document? If it wasn't signed it might have been discarded. It's in the medicologic folder in chart reports..We've had that happen.

Posted : December 18, 2014 5:47 am

gibsonmi

(@gibsonmi)

Posts: 827

Prominent Member

Check the audit report called All audited events, by user and event and select event Discard Document. When that happens to me that is where I usually find it.

Posted : December 18, 2014 5:49 am

acantu

(@acantu)

Posts: 722

Prominent Member

Yes, I have found some hidden in the database and was able to recover by changing data in columns in the table. Would have to do some research on your db to see if it is there or not.

Posted : December 18, 2014 6:05 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

Nothing came out from the audit report.

Acantu,

Do y ou remember the steps you took to find the hidden document? I check all the documents for that patient and i didn't see anything missing.

thanks

Posted : December 18, 2014 6:16 am

acantu

(@acantu)

Posts: 722

Prominent Member

It can be different in every situation, but look at the DOCUMENT Table, if you know when it was done, you can use the Convert_ID_to_Date for the clinical date and use the Patient's PID to see if you can find it, the PID is found in the PatientProfile Table.

Posted : December 18, 2014 6:18 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

that's what i did. nothing there.

Posted : December 18, 2014 6:19 am

acantu

(@acantu)

Posts: 722

Prominent Member

if nothing is there at all, then most likely they discarded it instead of putting it on hold. I have an audit script, but you will have to email me to request it as this new forum doesn't allow me to put SQL scripts on here... [email protected]

Posted : December 18, 2014 6:21 am

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