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Any word on GE moving to IE 11 ?

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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rhurtad2

(@rhurtad2)

Posts: 70

Estimable Member

Topic starter

Is there any word from GE as to when they will be moving to a supported version of IE ? It is my understanding that IE9 and IE10 will soon no longer be a supported product.

Posted : December 23, 2015 12:18 pm

DVI1501

(@dvi1501)

Posts: 80

Trusted Member

SP11 is currently IE11 "ok" in compatibility mode only. Hoping 12.2 makes the leap to full IE11 supported. We just went to IE11 at our company and we've been fine so far (knock on wood).

Posted : December 23, 2015 12:54 pm

tleonard

(@tleonard)

Posts: 31

Eminent Member

We're running IE11 (without compatibility mode) to see how it works on a client with our reports server and it seems to be working fine. The HTML forms were our biggest worry, but they're working fine as well. We're still not deploying it to our citrix servers yet, but it would be nice seeing as the new sure-scripts messaging app throws the IE9 not compatible error every time someone accesses secure messaging.

Posted : December 23, 2015 1:01 pm

swestfisher

(@swestfisher)

Posts: 132

Estimable Member

When we switched from McKesson we had IE 11 on our terminal servers, the only issues we noticed were that the dosage calculator didn't work at all and the user would receive an error when going into Help. We went back to IE 10 due to the dosage calculator.

Steve

Posted : December 24, 2015 2:36 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

My client pc has IE11 and all our Citrix servers have IE10. I spoke with our VAR and they said wait for SP12 before upgrading to IE11.

Posted : December 27, 2015 12:30 pm

ekappes

(@ekappes)

Posts: 87

Estimable Member

IE11 sounds pretty ambitious. We are stuck at IE9 because that's what GE PACS requires.

Posted : December 29, 2015 7:16 am

nkerns

(@nkerns)

Posts: 1

New Member

I have to confess, I'm pretty disappointed in what seems like a really lackadaisical response on the part of GE to Microsoft's support sunset for IE 9 & 10. Security vulnerabilities are a very real concern, especially in healthcare, and between stringent HIPAA compliance demands and increasing thresholds for MU, the last thing I wanna have to worry about as an IT Director is how to make a lifeblood product like Centricity PM work reliably with an unsupported browser because the supported browser versions are no longer protected with security updates.

Posted : December 29, 2015 11:32 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

I heard from someone else SP12 is still IE10 Max. But it seems general consensus is SP11 mostly works (Maybe no dosing calculator) in compatibility mode just isn't supported.

ekappes, IE9 Ugg. I'd love to jump on the beat up on GE bandwagon but I have 3 or 4 other applications I deal with from multiple vendors and each has all their own requirements. It gets kinda frustrating though. One vendor wants IE with these settings and other wants something completely different.

Posted : January 4, 2016 5:35 pm

DavidShower

(@davidshower)

Posts: 1255

Noble Member

I was doing some testing and the Dosing Calculator seems to work in IE 11 in compatibility mode. Client crashed the first time I tried it but subsequent uses worked. I'd love for some other people to test and chime in. In the \\GUIServerName\c$\Program Files\Centricity Practice Solution\jboss\server\default\deploy\OracleSID-ml.ear\CentricityPracticeWS.war\DosingCalculators\script\ directory, I commented out 1 of the KillApp lines in the following function in the dosingWizard.js file:

/************************* Method: checkClientCapabilities() Purpose: Called from onLoad() to ensure the browser window in running in IE version 6.0 or greater. Parameters: None. **************************/ function checkClientCapabilities(){ // check the capabilities of the browser... var appInfo = window.clientInformation.appVersion; var index = window.clientInformation.appVersion.indexOf("MSIE "); if ( !(index > 0)){ // killApp( "Growth Charts require that Internet Explorer version 6.0 or greater be installed on this computer." ); return; } var index2 = window.clientInformation.appVersion.indexOf(";", index-1); var versionNo = new Number( appInfo.substr( index+4, index2-index-4) ); if ( !(versionNo >= 6.0 )){ killApp( "Growth Charts require that Internet Explorer version 6.0 or greater be installed on this computer." ); return; } }

Posted : January 13, 2016 7:04 am

mrnevetz

(@mrnevetz)

Posts: 104

Estimable Member

We have been using IE11 with CPS11 for a couple years and have not had any problems except with Kryptiq's embedded Secure Messaging. If a user clicks on the "Messaging" tab, CPS crashes. We don't use Dosing Calculator so I can't speak to that.
Steve Peterson

Posted : January 27, 2016 6:42 am

burnsh

(@burnsh)

Posts: 155

Estimable Member

I was on a call last week with some other CPS users and the issues they reported back were mainly about dosing calculator. There was one group that reported problems sending eRx's after putting IE11 in their test environment. Has anyone else seen this? Is there any more feedback from GE about future plans? Thanks.

Posted : January 28, 2016 6:01 am

tnc

(@tnc)

Posts: 517

Honorable Member

We are slowly moving to IE11 but so far we have had no problems with CPS. I do check this thread as new messages come in though.

1. We do not use the dosing calculator

2. We are not experiencing any problems with the Kryptiq portal/messaging tab like tleonard or help like swestfisher.

3. We did not use group policy to enable any 'compatibility mode' because it did cause an issue with some medical websites our billers use. I do give them the option to use Chrome as we need it for other reasons anyway. Without that compatibility mode I thought we would have CPS problems but that is not the case.

Mike Zavolas
Tallahassee Neurological Clinic

Posted : January 28, 2016 7:30 am

ekappes

(@ekappes)

Posts: 87

Estimable Member

Steve, during your 2 years of using CPS 11 with IE 11, what has been GE's reaction when you call for support? Do they first attribute the problem to IE 11? Do they say that you have to roll back to IE 9 before they will help, or are they happy to proceed with figuring out the problem?

Posted : February 5, 2016 12:09 pm

mrnevetz

(@mrnevetz)

Posts: 104

Estimable Member

Sorry, I didn't see this question when it was originally posted. GE was not really helpful at all. It took them at least an hour and two different sessions to even figure out that it was a known problem. Once they figured that out, he told me there was nothing we could do and that my only option I had was to downgrade to IE10 or not use messaging.

Posted : June 15, 2016 10:11 am

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